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eBooks & Guides

10 KPIs to Watch in Your Urgent Care

KPIs are the vital signs of your clinic. Similar to a patient exam, these metrics help tell the story of your urgent care’s overall financial health. Poor KPIs serve as warning signs of business issues that need to be addressed. While owners traditionally track KPIs in an urgent care, all staff should understand why and how the KPIs are measured, and what actions affect each metric. Here are ten of the most important KPIs to watch in your urgent care.

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eBooks & Guides

8 Ideas to Streamline Your Urgent Care Workflow

Improving your urgent care is a continuous goal, whether bettering processes, training staff, or adding services for patients. Pinpointing ways to streamline your clinic’s workflow is a good way to ensure constant improvement—especially as new healthcare changes take effect. Meaningful Use Stage 2 and ICD-10 are two large changes that will affect how you document patient visits. While you’re looking at accommodating these changes in your workflow, why not also look at your entire urgent care workflow process?

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eBooks & Guides

The Ultimate eBook for Patient Engagement

With so many options and the list still growing, urgent care patients can be fickle. If you want to win their hearts—and their repeat business—delivering an exceptional patient experience is essential. Technology can help raise your level of engagement, but it takes more than online appointments. In this eBook you’ll find technology-based solutions, tips, and smart ways to create a patient experience that builds your business and gives patients a reason to choose you when they’re looking for urgent care.

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