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Tracking Visit Volume

Urgent Care Volume Returns to Historical Benchmarks as COVID-19 Visits Fall Off

Visit volume has been a rollercoaster over the last two years as urgent care clinics responded to multiple surges and declines during the COVID-19 public health emergency. Urgent care staff are getting some welcome relief with a significant plunge in COVID-19 visits. Considering COVID-19’s unpredictability, Experity will continue to provide new data as it becomes available.

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Last updated 5/25/22

38 Average Daily Visits Per Clinic

Visit volume hit an all-time peak in January when visits skyrocketed to more than 70 visits per day on average due to a peak in Omicron infections. Clinics are seeing an average of 38 per day nationally – closely aligned to historical benchmarks. In some regions, clinics are seeing higher than historical visit volume based on isolated COVID-19 surges associated with variants.

Urgent Care Visit Volume - Figure 1
Urgent Care Visit Volume - Figure 2

13% of clinics on the Experity platform are seeing more than 60 patients per day

The percentage of clinics seeing more than 60 patients per day as of May 10 is 13 percent. At this time in 2021, that number was 13 percent. This could signal a return to traditional pre-pandemic volume and suggests market growth despite fewer COVID -19 visits.

Non-COVID visits at 74% of pre-COVID levels

Looking only at non-COVID visits, urgent care visits per clinic per day are down 26 percent from this time in 2019.

Urgent Care Visit Volume - Figure 3

Urgent Care Resources for Fluctuating Visit Volumes

Check out some of our top resources to help urgent cares navigate increasing visit volume while maintaining a top-tier patient and employee experience.

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