Research & Reports

Issue 08: Annual Report Edition

The urgent care industry has always been on the front edge of changing healthcare in innovative ways. Benchmarks are essential to gauging our progress, making smart decisions, and moving urgent care forward. In this issue of the Urgent Care Quarterly, you get relevant accurate data, pulled from real patient visits over the last five years, for the metrics that drive urgent care.

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Research & Reports

Issue 07: An Analysis of Antibiotic Prescribing in Urgent Care

The Pew Charitable Trusts and the CDC released a study in 2018 in the Journal of the American Medical Association (JAMA) and found that when it comes to prescribing inappropriate antibiotics, urgent care is the biggest offender. We analyzed our own data to dig a little deeper looking for additional meaningful insight.

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Research & Reports

Issue 06: An Analysis of OccMed in the Urgent Care Industry

Urgent care clinics have become a go-to solution to delivering employer services because of their commitment to on-demand healthcare, extended hours, quick door-to-door time, and easy accessibility. But how does offering occupational medicine and workers’ comp services affect urgent care clinics in the short and long term?

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Research & Reports

Issue 05: An Analysis of ICD-10, CPT®, and E/M Coding Over Five Years

In this issue, we explore urgent care coding trends over the last five years. We look at ICD-10, CPT®, and E/M codes and share insights into what these trends mean for on-demand healthcare providers.

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Research & Reports

Issue 04: An Analysis of Reimbursement Changes Over the Years

Revenue is the lifeblood of your urgent care business and reimbursement per visit is an important indicator of your clinic’s performance. Simply put, reimbursement per visit is one of the easiest things to watch to predict revenue and potential success. In this issue of the Urgent Care Quarterly, we explore 2013–2016 trends for urgent cares both by region and nationally.

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Research & Reports

Issue 03: Wait Time Trends and Their Impact on Patient Satisfaction

In a world where consumers of all kinds are accustomed to services delivered on-demand, healthcare providers are being called to adjust their approach to patient care. With more healthcare alternatives available, patients can choose providers based on convenience, quality of care, and other personal expectations. There may be no other healthcare segment as deeply affected as the urgent care industry. Urgent care was born, in part, as a response to patients’ growing demand for a convenient, affordable alternative to traditional primary and emergency room care.

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Research & Reports

Issue 02: Urgent Care Visit Volume Analysis

With the integration of data into decision making, the healthcare industry is turning into an analytics culture, in which data informs practice. As doctors, patients, and administrators become more comfortable with the numbers, it becomes increasingly obvious that allowing data to drive decisions can ultimately improve care and lower costs for clinics and patients across every healthcare segment.

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Research & Reports

Issue 01: A Four-Year Analysis of Flu Season

In this first volume, we look at the previous four flu seasons (including the most recent) and explore the trends, provide the data, and interpret the implications. We know that data can help inform your business decisions, so we covered the following topics that we know can have a big impact on your urgent care moving forward.

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eBooks & Guides

8 Ideas to Streamline Your Urgent Care Workflow

Improving your urgent care is a continuous goal, whether bettering processes, training staff, or adding services for patients. Pinpointing ways to streamline your clinic’s workflow is a good way to ensure constant improvement—especially as new healthcare changes take effect. Meaningful Use Stage 2 and ICD-10 are two large changes that will affect how you document patient visits. While you’re looking at accommodating these changes in your workflow, why not also look at your entire urgent care workflow process?

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eBooks & Guides

Most Frequently Asked Questions by Urgent Care Startups

We love getting asked questions because we know the right questions will lead to the right answers. Having worked with more than 1,000 urgent care centers, we are quite familiar with the questions that get asked most. From clinic design to regulation to hiring and marketing, here are the most frequently asked questions (and answers) we get about urgent care.

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eBooks & Guides

The Giant eBook for Fine-Tuning Your Urgent Care

You’ve mastered the basics and you’re ready to up your urgent care game. In this eBook you’ll get expert tips on everything from marketing to building patient trust and staff training.

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eBooks & Guides

Top 25 Urgent Care Startup Mistakes

In the past 30 years, we have assisted over 250 urgent care centers, and we have spent hundreds of hours in discussions with many entrepreneurs on how to start urgent care centers. We have personally made many mistakes in starting our own urgent care centers, and we have tried to learn from each mistake that we have made.

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eBooks & Guides

The Giant eBook for Adding Occupational Medicine to Your Urgent Care

Whether you’re a startup or an established clinic considering the addition of OccMed to your service offerings, this guide will help you decide what’s right for you, offer tips for starting and positioning OccMed to new and existing customers, and provide helpful information to support your expansion into this profitable service line.

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eBooks & Guides

The Ultimate Guide to Patient Engagement

With so many options and the list still growing, urgent care patients can be fickle. If you want to win their hearts—and their repeat business—delivering an exceptional patient experience is essential. Technology can help raise your level of engagement, but it takes more than online appointments. In this eBook you’ll find technology-based solutions, tips, and smart ways to create a patient experience that builds your business and gives patients a reason to choose you when they’re looking for urgent care.

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eBooks & Guides

Healthcare Marketing 101 eBook

Introduction A walk-in clinic, like any  business, is only profitable if patients continue to use its services over time.  Unfortunately, many healthcare facilities have a restricted marketing budget, which can…

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eBooks & Guides

The Giant eBook for Urgent Care Startups

This one-of-a-kind start-up resource will answer all your questions and guide you from day one. You’ll get more than 40 pages of tips, timelines, and proven real-world resources to answer your biggest questions and lay the groundwork for a successful launch and landing.

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eBooks & Guides

The Giant eBook for Billing and Operations

In this industry, getting patients in and out fast is your biggest priority. But to be successful, it’s just as important to manage your billing accurately and efficiently. This eBook will provide essential tips for billing non-credentialed and non-contracted providers, best practices and 10 KPIs you should be watching.

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eBooks & Guides

Five Ways to Commit to Patient-Centered Care

A commitment to engaging with patients isn’t new. Relationships have always been at the heart of patient care. But in a fast-moving world, it’s difficult to create bonds and establish loyalty. How can you create lasting patient relationships?

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eBooks & Guides

6 Marketing Ideas Every Urgent Care Should Consider

Marketing may seem like a task that is secondary to operational needs. The opposite is true. Marketing needs to be a primary focus if your urgent care is to succeed financially. A forward-thinking budget will have a line item for marketing. In reality, you can have the best staff and medical equipment in the area—and no patients to serve because they don’t know about you.

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eBooks & Guides

6 Mistakes to Avoid When Starting an Urgent Care

According to the Urgent Care Association of America, there are approximately 9,000 urgent care clinics in the United States — growing at a rate of over 300 centers per year nationally. The growth trend isn’t slowing any time soon. Urgent care clinics, from single sites to franchises and large organizations, will continue to expand as the aging Baby Boomer population floods the healthcare market in need of episodic or acute care services.

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