Urgent Care Solutions, Industry Resources & Thought Leadership

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Urgent Care Quarterly – The Pandemic Issue

In this issue, we recap the COVID-19 public health emergency and its effects on the urgent care industry. We’ll provide a complete picture of the evolution of the pandemic over time with real data on visit volume and testing, and a recap of survey responses provided by Urgent Care Association (UCA).

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On Our Blog

COVID-19 Data: Weekly Urgent Care Visit Volume – New Update!

Each week we share updated visit volume data from urgent care clinics nationwide as a benchmark to keep you informed during the COVID-19 pandemic. Bookmark this page for easy access to new data weekly.

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Navigating your NPS: How to stop bad reviews from destroying your business

Patient satisfaction data helps healthcare businesses transform. Patient feedback via post-visit texting and short surveys can help you gain loyalty, build new business, and improve clinic culture.

Urgent Care Data: How COVID-19 Changed the Industry

As we navigate this new normal, good data tells stories and teaches lessons that will help us continue to be a relevant, resilient, and effective healthcare solution, no matter what the future holds.

Thriving Through the COVID Crisis: OccMed Trends in Urgent Care

Urgent care clinics have been a go-to solution to delivering employer services for years, and occupational medicine (OccMed) is proving to be an increasingly important offering as the industry responds to COVID-19.

Funding Update: New Loan Forgiveness Rules and Your Urgent Care

Over the months, it has been critical to stay up-to-date on the CARES Act and how loans like the PPP can help save your clinic. Last week, additional guidance was released on loan forgiveness. Join Experity and Clifton Larson Allen (CLA), to get all the pertinent information urgent care owners need to know.

A Funding Update: Protect Your Clinic’s Financial Future

COVID-19 has impacted the economy in unprecedented ways and the federal government has responded by offering a variety of loan options to businesses like urgent cares. Join Experity leadership and our trusted financial advisors at Clifton Larson Allen (CLA) for a 30-minute update on what we’re hearing from Treasury.

Thriving in the COVID Crisis: Leveraging Insights & Data

Join us as Laurel Stoimenoff, CEO of the Urgent Care Association, and Dr. David Stern, CEO of Experity, share key benchmark data & insights on trends from the urgent care community. Empowering you to make data-driven decisions and share best practices to continue to help you evolve through COVID-19.

Managing Your Clinic Through Uncertainty, Part 2

COVID-19 continues to impact the way we interact with patients and how we run our urgent care. Join us as Dr. David Stern continues the discussion on managing your clinic while the world continues to adapt to social distancing.

Keep Your Clinic Open: Tapping Into Federal Emergency Funding

As you are navigating the uncertainties of the COVID-19 pandemic, national and local legislation has opened up financial support for businesses in need. Your urgent care is potentially the perfect fit for this.

How to Properly Code the COVID-19 Outbreak

As you navigate the uncertainties of providing patient care during the COVID-19 outbreak, the last question you should have on your mind is how to code a visit. Join us for a roundtable discussion with Experity RCM/Billing and Compliance Leadership on how to accurately code for COVID-19.

Managing Clinics Through Uncertainty

We are experiencing unprecedented and uncertain times. COVID-19 is not only impacting the way in which we interact with patients, but it’s impacting our business. Join us for a roundtable discussion with Experity Executive and Marketing Leadership where we’ll offer tips for how to manage your clinic while the world social distances.

Top 5 Urgent Care Metrics That Matter

How many months of data do you need to get accurate E/M data? How does collecting fees at time of service affect bad debt write-offs? Can door-to-door time affect more than patient satisfaction? Get answers to these questions and more when you tune in a recorded webinar, Metrics That Matter

What Urgent Cares Can Learn From The Restaurant Business

Andrew Schenk from Deaconess Urgent Care and Experity expert Tristan Davis present this engaging webinar where you’ll learn how to keep patients happy with secrets from some of your favorite fast food chains.

Forrester TEI Study Insights

Experity commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and objectively examine the potential ROI urgent care facilities may realize by deploying its solutions.

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Urgent Care Quarterly

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Research & Reports

An Analysis of the Impact of Radiology in the Urgent Care Industry

As on-demand healthcare becomes an increasingly important component of healthcare in America, urgent care organizations must continue to observe the treatments and trends that arise to improve patient care. With access to more urgent care data than ever before, we have identified common characteristics of urgent care patients and the role radiology plays in patient visits industry-wide.

Annual Report Edition

The urgent care industry has always been on the front edge of changing healthcare in innovative ways. Benchmarks are essential to gauging our progress, making smart decisions, and moving urgent care forward. In this issue of the Urgent Care Quarterly, you get relevant accurate data, pulled from real patient visits over the last five years, for the metrics that drive urgent care.

An Analysis of Antibiotic Prescribing in Urgent Care

The Pew Charitable Trusts and the CDC released a study in 2018 in the Journal of the American Medical Association (JAMA) and found that when it comes to prescribing inappropriate antibiotics, urgent care is the biggest offender. We analyzed our own data to dig a little deeper looking for additional meaningful insight.

An Analysis of OccMed in the Urgent Care Industry

Urgent care clinics have become a go-to solution to delivering employer services because of their commitment to on-demand healthcare, extended hours, quick door-to-door time, and easy accessibility. But how does offering occupational medicine and workers’ comp services affect urgent care clinics in the short and long term?

An Analysis of ICD-10, CPT®, and E/M Coding Over Five Years

In this issue, we explore urgent care coding trends over the last five years. We look at ICD-10, CPT®, and E/M codes and share insights into what these trends mean for on-demand healthcare providers.

An Analysis of Reimbursement Changes Over the Years

Revenue is the lifeblood of your urgent care business and reimbursement per visit is an important indicator of your clinic’s performance. Simply put, reimbursement per visit is one of the easiest things to watch to predict revenue and potential success. In this issue of the Urgent Care Quarterly, we explore 2013–2016 trends for urgent cares both by region and nationally.

Wait Time Trends and Their Impact on Patient Satisfaction

In a world where consumers of all kinds are accustomed to services delivered on-demand, healthcare providers are being called to adjust their approach to patient care. With more healthcare alternatives available, patients can choose providers based on convenience, quality of care, and other personal expectations. There may be no other healthcare segment as deeply affected as the urgent care industry. Urgent care was born, in part, as a response to patients’ growing demand for a convenient, affordable alternative to traditional primary and emergency room care.

Urgent Care Visit Volume Analysis

With the integration of data into decision making, the healthcare industry is turning into an analytics culture, in which data informs practice. As doctors, patients, and administrators become more comfortable with the numbers, it becomes increasingly obvious that allowing data to drive decisions can ultimately improve care and lower costs for clinics and patients across every healthcare segment.

A Four-Year Analysis of Flu Season

In this first volume, we look at the previous four flu seasons (including the most recent) and explore the trends, provide the data, and interpret the implications. We know that data can help inform your business decisions, so we covered the following topics that we know can have a big impact on your urgent care moving forward.

Case Studies

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Case Studies

RedMed Urgent Care

Growing Locations and Standardizing Care with Experity EMR and Practice Management solution

Case Studies

On Dmed Urgent Care

Efficient Implementation Lays Foundation for Scalability

Case Studies

OneStop Medical

Growing Locations and Standardizing Care with Experity EMR and Practice Management solution

Case Studies

AppleCare Urgent Care

Growing Locations and Standardizing Care with Experity EMR and Practice Management solution

Case Studies

Urgent Care Network

Urgent Care Network Leans on Customer Service

Case Studies

MedAccess Urgent Care

MedAccess Urgent Care averages wait times under 15 minutes with Experity Patient Engagement solutions.

Case Studies

Pentucket Medical

Pentucket Medical achieves average Patient Satisfaction Score of 9.5 out of 10 with Experity Patient Engagement solutions.

Case Studies

BayCare Laboratories

BayCare Laboratories decrease wait times by 83 Percent with Experity Patient Engagement solutions.

Case Studies

WellNow Urgent Care

Customized technology and training spurs enterprise growth for WellNow Urgent Care.

Lab Reduces Wait Times with Patient Queue Technology

Every urgent care clinic wants a way to manage patients efficiently and improve satisfaction with the best technology and a system that meets their goals. Read this case study to see how one lab improved wait time and patient satisfaction using Clockwise.MD’s patient queue.

Integra Urgent Care: A Case Study

Integra Urgent Care switched from paper charts to DocuTAP in 2010. They used the EMR and PM to reduce the massive amount of charts and to improve data security and lookup. They integrated RCM services in 2014—and now open new locations with confidence.

Lansing Urgent Care: A Case Study

Lansing Urgent Care is a one-state, physician-owned urgent care serving patients in central Michigan. Lansing wanted to expand but was plagued by a slow EMR system. Their transition has resulted in saved time, saved money, and increased staff morale.

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EBOOKS

The Giant eBook for Billing and Operations

In this industry, getting patients in and out fast is your biggest priority. But to be successful, it’s just as important to manage your billing accurately and efficiently. In this eBook find tips for billing non-credentialed and non-contracted providers, common missteps, best PM practices, and 10 important KPIs you should be watching. Be sure everyone involved in your billing and coding is committed to accuracy with the help of this eBook.

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eBooks & Guides

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eBooks & Guides

7 Tips to Prevent Patient Accounts from Falling into Collections

While collection agencies can help urgent cares expedite patient payments, the real goal is to improve your processes to be sure you seldom have a need to call on an agency. From implementing standards to training staff, our seven tips will go a long way to keeping patient accounts from requiring a third-party collections effort.

5 Critical Steps to Take Before Incorporating Telemedicine into Your Urgent Care

In the 21st century, seeing a doctor is as easy as logging into a website at a predetermined time and communicating one-on-one with a medical practitioner trained in telemedicine. Once the domain of astronauts and patients with extraordinary needs, telemedicine is becoming a more common—and convenient—way for patients to visit with their doctor.

8 Ideas to Streamline Your Urgent Care Workflow

Improving your urgent care is a continuous goal, whether bettering processes, training staff, or adding services for patients. Pinpointing ways to streamline your clinic’s workflow is a good way to ensure constant improvement—especially as new healthcare changes take effect. Meaningful Use Stage 2 and ICD-10 are two large changes that will affect how you document patient visits. While you’re looking at accommodating these changes in your workflow, why not also look at your entire urgent care workflow process?

Most Frequently Asked Questions by Urgent Care Startups

We love getting asked questions because we know the right questions will lead to the right answers. Having worked with more than 1,000 urgent care centers, we are quite familiar with the questions that get asked most. From clinic design to regulation to hiring and marketing, here are the most frequently asked questions (and answers) we get about urgent care.

The Giant eBook for Fine-Tuning Your Urgent Care

You’ve mastered the basics and you’re ready to up your urgent care game. In this eBook you’ll get expert tips on everything from marketing to building patient trust and staff training.

Top 25 Urgent Care Startup Mistakes

In the past 30 years, we have assisted over 250 urgent care centers, and we have spent hundreds of hours in discussions with many entrepreneurs on how to start urgent care centers. We have personally made many mistakes in starting our own urgent care centers, and we have tried to learn from each mistake that we have made.

The Giant eBook for Adding Occupational Medicine to Your Urgent Care

Whether you’re a startup or an established clinic considering the addition of OccMed to your service offerings, this guide will help you decide what’s right for you, offer tips for starting and positioning OccMed to new and existing customers, and provide helpful information to support your expansion into this profitable service line.

The Ultimate Guide to Patient Engagement

With so many options and the list still growing, urgent care patients can be fickle. If you want to win their hearts—and their repeat business—delivering an exceptional patient experience is essential. Technology can help raise your level of engagement, but it takes more than online appointments. In this eBook you’ll find technology-based solutions, tips, and smart ways to create a patient experience that builds your business and gives patients a reason to choose you when they’re looking for urgent care.

Healthcare Marketing 101 eBook

A walk-in clinic, like any business, is only profitable if patients continue to use its services over time. Unfortunately, many healthcare facilities have a restricted marketing budget, which can severely limit new business volume and community engagement.

How to Start an Urgent Care: The Giant eBook

This one-of-a-kind start-up resource will answer all your questions and guide you from day one. You’ll get more than 40 pages of tips, timelines, and proven real-world resources to answer your biggest questions and lay the groundwork for a successful launch and landing.

The Giant eBook for Billing and Operations

In this industry, getting patients in and out fast is your biggest priority. But to be successful, it’s just as important to manage your billing accurately and efficiently. This eBook will provide essential tips for billing non-credentialed and non-contracted providers, best practices and 10 KPIs you should be watching.

6 Marketing Ideas Every Urgent Care Should Consider

Marketing may seem like a task that is secondary to operational needs. The opposite is true. Marketing needs to be a primary focus if your urgent care is to succeed financially. A forward-thinking budget will have a line item for marketing. In reality, you can have the best staff and medical equipment in the area—and no patients to serve because they don’t know about you.

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Registration is now open for Experity’s Virtual User Experience

Registration is now open for Experity’s Virtual User Experience. This half-day event, created just for urgent care, takes place online October 15, 2020. Sign up now.

Three Urgent Care Metrics to Watch in the New Normal

COVID-19 came out of nowhere. One minute urgent care leaders were thinking about the end of flu season, and the next they were confronted by a highly contagious virus and empty patient queues. Urgent care clinics faced record-low visit volume in April, but quickly rebounded to record-high volume in July. Read more to explore visit volume trends and other data to help you navigate the new normal.

3 Things to Know About RCM – September 2020

Optimizing your revenue is more challenging than ever. Coding is complicated, the rules keep changing and pre-pandemic processes just aren’t effective. At Experity, we’re committed to keeping you informed about the biggest things happening around urgent care billing, coding, and compliance. Each month we’ll be checking in with our RCM experts and sending you a quick recap of the top three things you need to know to stay current and profitable as we navigate industry change and external influence

Just Released! Urgent Care Quarterly – The Pandemic Issue

Experity just launched the Urgent Care Quarterly – the Pandemic Issue. We’ve pulled data on visit volume, testing trends, telemedicine use, and operational response to COVID-19, and added our insights in this new issue. Read this short summary of what we found or download the full issue.

New Official Guidelines for Coding COVID-19 Diagnoses

On October 1, 2020, the annual update to ICD-10 codes goes into effect. The ICD-10-CM Official Guidelines for coding and Reporting FY 2021 (October 1, 2020 – September 30, 2021) have also been updated. These guidelines are provided by the Centers for Medicare and Medicaid Services (CMS) with the National Center for Health Statistics (NCHS).

COVID-19 Pandemic 2020 Timeline

2020 is year that will go down in the history of global health. From January 21, when the first case of COVID-19 was confirmed in the U.S., through resource shortages, lockdowns, business closures, and surges in contagion, urgent care clinics have stretched the limits of ingenuity and agility to stay operational and valuable. This timeline is a snapshot of the high points and the low points of the pandemic. to help urgent care clinics reassess their response to COVID-19 and prepare for the future.

Experity TEI™ study by Forrester reveals a 183% ROI

Yes, you read that right: the recently released Forrester TEI study revealed a 183 percent ROI for urgent care clinics using Experity’s software and services. This is exciting news for our clients. While we have always known that our are clinic-changers for delivering an improved patient experience, improving productivity, and optimizing revenue, we’re happy to share this study that shows how our customers are succeeding using Experity.

Delivering Primary Care in an Urgent Care Clinic

Accelerated by the coronavirus outbreak, healthcare consumers are choosing the convenience of urgent care to avoid waiting rooms and long lines, and to be tested for the virus. At the same time, they are exploring new options like primary care services to expand their business and improve their operations in the new normal. With the right technology solutions, primary care can be plus business in the short term, and an increase in repeat clients for years to come.

Urgent Cares Left Out of COVID-19 Testing Equation

Testing was one of the biggest healthcare challenges during the COVID-19 public health emergency. In an article recently published by Bloomberg, one of the most logical solutions was left out of the equation – urgent care.

COVID-19 Data: Weekly Urgent Care Visit Volume – Updated August 4!

Visit volume is one of the most important performance metrics in urgent care, and the COVID-19 epidemic continues to affect this key metric in unexpected ways. Throughout the next few months, we’ll be sharing visit volume data with you, and our thoughts on the trends here on our blog each week.

Beyond Urgent Care: Ancillary and Specialty Services Add Value

When you’re launching a new urgent care clinic, you have so many things to consider. Over the last month, our blog has featured startup advice about choosing a location, malpractice insurance, certification, costs, and more. There’s one more topic to consider—ancillary services.

Coding During the Public Health Emergency

Coding instructions are circulating regarding coding for COVID-19 and even laboratories are giving clinics incorrect coding information. Experity has provided the current coding information for diagnosis coding and laboratory testing. We will continue to update as changes occur.

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EBOOKS

Beyond Online Appointments: The Ultimate Guide to Patient Engagement

In this Ultimate Guide you’ll find technology-based solutions, tips, and smart ways to create a patient experience that builds your business and gives them a reason to choose you when they’re looking for urgent care.

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Sign Up for the Urgent Care Minute

Join over 20,000 healthcare professionals who receive our monthly newsletter.

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Patient Engagement

Revenue Cycle Management

Business Intelligence

Teleradiology

Consulting

Solutions

Explore the suite.

Urgent Care Quarterly – The Pandemic Issue

COVID-19 Data: Weekly Urgent Care Visit Volume – New Update!

Webinars

Webinars

Navigating your NPS: How to stop bad reviews from destroying your business

Webinars

Urgent Care Data: How COVID-19 Changed the Industry

Webinars

Thriving Through the COVID Crisis: OccMed Trends in Urgent Care

Webinars

Funding Update: New Loan Forgiveness Rules and Your Urgent Care

Webinars

A Funding Update: Protect Your Clinic’s Financial Future

Webinars

Thriving in the COVID Crisis: Leveraging Insights & Data

Webinars

Managing Your Clinic Through Uncertainty, Part 2

Webinars

Keep Your Clinic Open: Tapping Into Federal Emergency Funding

Webinars

How to Properly Code the COVID-19 Outbreak

Webinars

Managing Clinics Through Uncertainty

Webinars

Top 5 Urgent Care Metrics That Matter

Webinars

What Urgent Cares Can Learn From The Restaurant Business

Forrester TEI Study Insights

Urgent Care Quarterly

Research & Reports

An Analysis of the Impact of Radiology in the Urgent Care Industry

Research & Reports

Annual Report Edition

Research & Reports

An Analysis of Antibiotic Prescribing in Urgent Care

Research & Reports

An Analysis of OccMed in the Urgent Care Industry

Research & Reports

An Analysis of ICD-10, CPT®, and E/M Coding Over Five Years

Research & Reports

An Analysis of Reimbursement Changes Over the Years

Research & Reports

Wait Time Trends and Their Impact on Patient Satisfaction

Research & Reports

Urgent Care Visit Volume Analysis

Research & Reports

A Four-Year Analysis of Flu Season

Case Studies

Case Studies

RedMed Urgent Care

Case Studies

On Dmed Urgent Care

Case Studies

OneStop Medical

Case Studies

AppleCare Urgent Care

Case Studies

Urgent Care Network

Case Studies

MedAccess Urgent Care

Case Studies

Pentucket Medical

Case Studies

BayCare Laboratories

Case Studies

WellNow Urgent Care

Case Studies

Lab Reduces Wait Times with Patient Queue Technology

Case Studies

Integra Urgent Care: A Case Study

Case Studies

Lansing Urgent Care: A Case Study