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Experity Virtual User Experience On-Demand

Hundreds of urgent care leaders converged virtually for Experity’s User Experience on October 15. Don’t worry if you missed it. Sign up here to get instant access to the content on-demand.

Webinars

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Webinars

Superbugs, Vaccines, and Urgent Care: A Conversation with Infectious Disease Expert Dr. Matt McCarthy

Since the beginning of 2020, urgent care has been riding a roller coaster. Flu season was at its peak in February; visit volume hit an all-time low in April; and today we’re treating patients through a pandemic and testing for COVID-19 at rates we couldn’t have imagined possible. And here we are–back at the cusp of flu season, but what will it look like in this new normal?

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Experity Forrester TEI Report

Forrester TEI Study Insights

Experity commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and objectively examine the potential ROI urgent care facilities may realize by deploying its solutions.

Urgent Care Quarterly

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Research & Reports

Wait Time Trends and Their Impact on Patient Satisfaction

In a world where consumers of all kinds are accustomed to services delivered on-demand, healthcare providers are being called to adjust their approach to patient care. With more healthcare alternatives available, patients can choose providers based on convenience, quality of care, and other personal expectations. There may be no other healthcare segment as deeply affected as the urgent care industry. Urgent care was born, in part, as a response to patients’ growing demand for a convenient, affordable alternative to traditional primary and emergency room care.

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Case Studies

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EBOOKS

The Giant eBook for Billing and Operations

In this industry, getting patients in and out fast is your biggest priority. But to be successful, it’s just as important to manage your billing accurately and efficiently. In this eBook find tips for billing non-credentialed and non-contracted providers, common missteps, best PM practices, and 10 important KPIs you should be watching. Be sure everyone involved in your billing and coding is committed to accuracy with the help of this eBook.

eBooks & Guides

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eBooks & Guides

8 Ideas to Streamline Your Urgent Care Workflow

Improving your urgent care is a continuous goal, whether bettering processes, training staff, or adding services for patients. Pinpointing ways to streamline your clinic’s workflow is a good way to ensure constant improvement—especially as new healthcare changes take effect. Meaningful Use Stage 2 and ICD-10 are two large changes that will affect how you document patient visits. While you’re looking at accommodating these changes in your workflow, why not also look at your entire urgent care workflow process?

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eBooks & Guides

The Ultimate Guide to Patient Engagement

With so many options and the list still growing, urgent care patients can be fickle. If you want to win their hearts—and their repeat business—delivering an exceptional patient experience is essential. Technology can help raise your level of engagement, but it takes more than online appointments. In this eBook you’ll find technology-based solutions, tips, and smart ways to create a patient experience that builds your business and gives patients a reason to choose you when they’re looking for urgent care.

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eBooks & Guides

6 Mistakes to Avoid When Starting an Urgent Care

According to the Urgent Care Association of America, there are approximately 9,000 urgent care clinics in the United States — growing at a rate of over 300 centers per year nationally. The growth trend isn’t slowing any time soon. Urgent care clinics, from single sites to franchises and large organizations, will continue to expand as the aging Baby Boomer population floods the healthcare market in need of episodic or acute care services.

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Articles

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Articles

3 Things to Know About RCM – September 2020

Optimizing your revenue is more challenging than ever. Coding is complicated, the rules keep changing and pre-pandemic processes just aren’t effective. At Experity, we’re committed to keeping you informed about the biggest things happening around urgent care billing, coding, and compliance. Each month we’ll be checking in with our RCM experts and sending you a quick recap of the top three things you need to know to stay current and profitable as we navigate industry change and external influence

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Articles

COVID-19 Pandemic 2020 Timeline

2020 is year that will go down in the history of global health. From January 21, when the first case of COVID-19 was confirmed in the U.S., through resource shortages, lockdowns, business closures, and surges in contagion, urgent care clinics have stretched the limits of ingenuity and agility to stay operational and valuable. This timeline is a snapshot of the high points and the low points of the pandemic. to help urgent care clinics reassess their response to COVID-19 and prepare for the future.

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Articles

Experity TEI™ study by Forrester reveals a 183% ROI

Yes, you read that right: the recently released Forrester TEI study revealed a 183 percent ROI for urgent care clinics using Experity’s software and services. This is exciting news for our clients. While we have always known that our are clinic-changers for delivering an improved patient experience, improving productivity, and optimizing revenue, we’re happy to share this study that shows how our customers are succeeding using Experity.

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Articles

Delivering Primary Care in an Urgent Care Clinic

Accelerated by the coronavirus outbreak, healthcare consumers are choosing the convenience of urgent care to avoid waiting rooms and long lines, and to be tested for the virus. At the same time, they are exploring new options like primary care services to expand their business and improve their operations in the new normal. With the right technology solutions, primary care can be plus business in the short term, and an increase in repeat clients for years to come.

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EBOOKS

Beyond Online Appointments: The Ultimate Guide to Patient Engagement

In this Ultimate Guide you’ll find technology-based solutions, tips, and smart ways to create a patient experience that builds your business and gives them a reason to choose you when they’re looking for urgent care.

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