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As on-demand healthcare becomes an increasingly important component of healthcare in America, urgent care organizations must continue to observe the treatments and trends that arise to improve patient care. With access to more urgent care data than ever before, we have identified common characteristics of urgent care patients and the role radiology plays in patient visits industry-wide.
The urgent care industry has always been on the front edge of changing healthcare in innovative ways. Benchmarks are essential to gauging our progress, making smart decisions, and moving urgent care forward. In this issue of the Urgent Care Quarterly, you get relevant accurate data, pulled from real patient visits over the last five years, for the metrics that drive urgent care.
The Pew Charitable Trusts and the CDC released a study in 2018 in the Journal of the American Medical Association (JAMA) and found that when it comes to prescribing inappropriate antibiotics, urgent care is the biggest offender. We analyzed our own data to dig a little deeper looking for additional meaningful insight.
Urgent care clinics have become a go-to solution to delivering employer services because of their commitment to on-demand healthcare, extended hours, quick door-to-door time, and easy accessibility. But how does offering occupational medicine and workers’ comp services affect urgent care clinics in the short and long term?
In this issue, we explore urgent care coding trends over the last five years. We look at ICD-10, CPT®, and E/M codes and share insights into what these trends mean for on-demand healthcare providers.
Revenue is the lifeblood of your urgent care business and reimbursement per visit is an important indicator of your clinic’s performance. Simply put, reimbursement per visit is one of the easiest things to watch to predict revenue and potential success. In this issue of the Urgent Care Quarterly, we explore 2013–2016 trends for urgent cares both by region and nationally.
In a world where consumers of all kinds are accustomed to services delivered on-demand, healthcare providers are being called to adjust their approach to patient care. With more healthcare alternatives available, patients can choose providers based on convenience, quality of care, and other personal expectations. There may be no other healthcare segment as deeply affected as the urgent care industry. Urgent care was born, in part, as a response to patients’ growing demand for a convenient, affordable alternative to traditional primary and emergency room care.
With the integration of data into decision making, the healthcare industry is turning into an analytics culture, in which data informs practice. As doctors, patients, and administrators become more comfortable with the numbers, it becomes increasingly obvious that allowing data to drive decisions can ultimately improve care and lower costs for clinics and patients across every healthcare segment.
In this first volume, we look at the previous four flu seasons (including the most recent) and explore the trends, provide the data, and interpret the implications. We know that data can help inform your business decisions, so we covered the following topics that we know can have a big impact on your urgent care moving forward.
BayCare Laboratories decrease wait times by 83 Percent with Experity Patient Engagement solutions.
Pentucket Medical achieves average Patient Satisfaction Score of 9.5 out of 10 with Experity Patient Engagement solutions.
Customized technology and training spurs enterprise growth for WellNow Urgent Care.
MedAccess Urgent Care averages wait times under 15 minutes with Experity Patient Engagement solutions.
In the 21st century, seeing a doctor is as easy as logging into a website at a predetermined time and communicating one-on-one with a medical practitioner trained in telemedicine. Once the domain of astronauts and patients with extraordinary needs, telemedicine is becoming a more common—and convenient—way for patients to visit with their doctor.
We love getting asked questions because we know the right questions will lead to the right answers. Having worked with more than 1,000 urgent care centers, we are quite familiar with the questions that get asked most. From clinic design to regulation to hiring and marketing, here are the most frequently asked questions (and answers) we get about urgent care.
You’ve mastered the basics and you’re ready to up your urgent care game. In this eBook you’ll get expert tips on everything from marketing to building patient trust and staff training.
In the past 30 years, we have assisted over 250 urgent care centers, and we have spent hundreds of hours in discussions with many entrepreneurs on how to start urgent care centers. We have personally made many mistakes in starting our own urgent care centers, and we have tried to learn from each mistake that we have made.
Whether you’re a startup or an established clinic considering the addition of OccMed to your service offerings, this guide will help you decide what’s right for you, offer tips for starting and positioning OccMed to new and existing customers, and provide helpful information to support your expansion into this profitable service line.
With so many options and the list still growing, urgent care patients can be fickle. If you want to win their hearts—and their repeat business—delivering an exceptional patient experience is essential. Technology can help raise your level of engagement, but it takes more than online appointments. In this eBook you’ll find technology-based solutions, tips, and smart ways to create a patient experience that builds your business and gives patients a reason to choose you when they’re looking for urgent care.
Introduction A walk-in clinic, like any business, is only profitable if patients continue to use its services over time. Unfortunately, many healthcare facilities have a restricted marketing budget, which can…
This one-of-a-kind start-up resource will answer all your questions and guide you from day one. You’ll get more than 40 pages of tips, timelines, and proven real-world resources to answer your biggest questions and lay the groundwork for a successful launch and landing.
In this industry, getting patients in and out fast is your biggest priority. But to be successful, it’s just as important to manage your billing accurately and efficiently. This eBook will provide essential tips for billing non-credentialed and non-contracted providers, best practices and 10 KPIs you should be watching.
Marketing may seem like a task that is secondary to operational needs. The opposite is true. Marketing needs to be a primary focus if your urgent care is to succeed financially. A forward-thinking budget will have a line item for marketing. In reality, you can have the best staff and medical equipment in the area—and no patients to serve because they don’t know about you.
According to the Urgent Care Association of America, there are approximately 9,000 urgent care clinics in the United States — growing at a rate of over 300 centers per year nationally. The growth trend isn’t slowing any time soon. Urgent care clinics, from single sites to franchises and large organizations, will continue to expand as the aging Baby Boomer population floods the healthcare market in need of episodic or acute care services.
Changing to a new EMR can be a real challenge for urgent care providers. The struggle begins with choosing the right solution and a partner that understands your objectives. We’ve helped lots of on-demand clinics make the switch, so we’ve created a vault of resources to help.
You know what’s important when choosing an EMR/PM—not only regarding software features but services and partnership, too. We made this list of must-haves, based on years of helping clinics find their best solution to help you make the right choice.
Full and accurate reimbursement from patients and payers is essential to the health of your urgent care. Like a health problem that goes untreated, financial issues when ignored can turn into an emergency. To ensure your reimbursement processes are contributing to your financial success, you need to look at various aspects of your clinic data—not just the overarching numbers. Stay on top of your financial health with by paying attention to these five super-important KPIs.
For urgent care owners and providers, the costs of doing business can really add up. How do you continue to be profitable in a very competitive market? It begins with increasing revenue. Learn the top eight ways to increase clinic revenue, even when business is ebbing instead of flowing.
If you think urgent care may be the right business opportunity for you, a solid business plan is critical. Learn 6 reasons why your urgent care startup needs a solid business plan.