Urgent Care Solutions, Industry Resources & Thought Leadership

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Experity Coding Central

Your hub for urgent care E/M coding resources. Visit often to stay current as the industry adopts new 2021 CMS coding guidelines.

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How 2020 Trends are Shaping 2021 Revenue Strategies

Urgent care was faced with revenue challenges throughout the pandemic. From reimbursement to new codes, various factors impacted the industry’s collective bottom line – and every clinic felt it differently. Join us for a webinar recapping the state of the industry and how to build a sound revenue strategy for 2021.

4 Emerging Trends for a New Era in Urgent Care

After a year of responding to COVID-19 foot traffic and the 2021 coding changes, we’re entering a new era in urgent care. Join us for a webinar where we’ll discuss the top emerging trends that have the ability to future-proof your urgent care business.

KPIs to Measure in Your Urgent Care

Key Performance Indicators (KPIs) give you a snapshot of your urgent care’s overall financial health. After a year of unexpected business challenges and successes, it’s time to revisit the metrics you should be tracking to help you make data-driven decisions. Join us for this webinar as we discuss what to measure, how to measure it, and how to improve your clinic’s financial health.

COVID Vaccines: Maximizing Revenue, Clinic Flow, and Preparation for a National Vaccine Network

With the recent CMS coding changes, urgent care is feeling an impact. Join Dr. David Stern, Experity CEO, for a special webinar event where he’ll offer coding insights and answer questions applicable to urgent care providers, billers, and everyone in between.

Coding in 2021: Properly Using New E/M Coding in the EMR to Regain Revenue

Managing Provider Burnout: Tips for Physicians & Staff in the Urgent Care Setting

Over the last few months, urgent care has seen a 46% increase in visit volume nationwide. In addition, urgent care is administering 25% of all U.S. COVID-19 tests each week, more than 360,000 tests per day. The combination of this heavy foot traffic and the pandemic have resulted in providers carrying stress like never before.

An Essential Guide to E/M Coding: Part 1

Since the beginning of 2020, urgent care has been riding a roller coaster. Flu season was at its peak in February; visit volume hit an all-time low in April; and today we’re treating patients through a pandemic and testing for COVID-19 at rates we couldn’t have imagined possible. And here we are–back at the cusp of flu season, but what will it look like in this new normal?

An Essential Guide to E/M Coding: Part 2

The E/M coding change is set to happen in less than 60 days, are you prepared? Join Experity leadership for a two-part webinar series that hits the 2021 Final Rule highlights and recaps the clinical, operational, and financial impact these coding changes have on urgent care. Plus, gather tips for how to train your staff and improve your clinic workflow.

Superbugs, Vaccines, and Urgent Care: A Conversation with Infectious Disease Expert Dr. Matt McCarthy

Navigating your NPS: How to stop bad reviews from destroying your business

Patient satisfaction data helps healthcare businesses transform. Patient feedback via post-visit texting and short surveys can help you gain loyalty, build new business, and improve clinic culture.

Urgent Care Data: How COVID-19 Changed the Industry

As we navigate this new normal, good data tells stories and teaches lessons that will help us continue to be a relevant, resilient, and effective healthcare solution, no matter what the future holds.

Thriving Through the COVID Crisis: OccMed Trends in Urgent Care

Urgent care clinics have been a go-to solution to delivering employer services for years, and occupational medicine (OccMed) is proving to be an increasingly important offering as the industry responds to COVID-19.

Forrester TEI Study Insights

Experity commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and objectively examine the potential ROI urgent care facilities may realize by deploying its solutions.

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Urgent Care Quarterly

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Research & Reports

An Analysis of the Impact of Radiology in the Urgent Care Industry

As on-demand healthcare becomes an increasingly important component of healthcare in America, urgent care organizations must continue to observe the treatments and trends that arise to improve patient care. With access to more urgent care data than ever before, we have identified common characteristics of urgent care patients and the role radiology plays in patient visits industry-wide.

Annual Report Edition

The urgent care industry has always been on the front edge of changing healthcare in innovative ways. Benchmarks are essential to gauging our progress, making smart decisions, and moving urgent care forward. In this issue of the Urgent Care Quarterly, you get relevant accurate data, pulled from real patient visits over the last five years, for the metrics that drive urgent care.

An Analysis of Antibiotic Prescribing in Urgent Care

The Pew Charitable Trusts and the CDC released a study in 2018 in the Journal of the American Medical Association (JAMA) and found that when it comes to prescribing inappropriate antibiotics, urgent care is the biggest offender. We analyzed our own data to dig a little deeper looking for additional meaningful insight.

An Analysis of OccMed in the Urgent Care Industry

Urgent care clinics have become a go-to solution to delivering employer services because of their commitment to on-demand healthcare, extended hours, quick door-to-door time, and easy accessibility. But how does offering occupational medicine and workers’ comp services affect urgent care clinics in the short and long term?

An Analysis of ICD-10, CPT®, and E/M Coding Over Five Years

In this issue, we explore urgent care coding trends over the last five years. We look at ICD-10, CPT®, and E/M codes and share insights into what these trends mean for on-demand healthcare providers.

An Analysis of Reimbursement Changes Over the Years

Revenue is the lifeblood of your urgent care business and reimbursement per visit is an important indicator of your clinic’s performance. Simply put, reimbursement per visit is one of the easiest things to watch to predict revenue and potential success. In this issue of the Urgent Care Quarterly, we explore 2013–2016 trends for urgent cares both by region and nationally.

Wait Time Trends and Their Impact on Patient Satisfaction

In a world where consumers of all kinds are accustomed to services delivered on-demand, healthcare providers are being called to adjust their approach to patient care. With more healthcare alternatives available, patients can choose providers based on convenience, quality of care, and other personal expectations. There may be no other healthcare segment as deeply affected as the urgent care industry. Urgent care was born, in part, as a response to patients’ growing demand for a convenient, affordable alternative to traditional primary and emergency room care.

Urgent Care Visit Volume Analysis

With the integration of data into decision making, the healthcare industry is turning into an analytics culture, in which data informs practice. As doctors, patients, and administrators become more comfortable with the numbers, it becomes increasingly obvious that allowing data to drive decisions can ultimately improve care and lower costs for clinics and patients across every healthcare segment.

A Four-Year Analysis of Flu Season

In this first volume, we look at the previous four flu seasons (including the most recent) and explore the trends, provide the data, and interpret the implications. We know that data can help inform your business decisions, so we covered the following topics that we know can have a big impact on your urgent care moving forward.

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CRH Healthcare

With more than 50 clinics nationwide, see how CRH’s partnership with Experity allowed them to delivers quality urgent care at the point where consumers, retail, and healthcare intersect.

Case Studies

WellFast Urgent Care

WellFast Urgent Care was founded in 2006 by two ER physicians with a vision to provide quick, high-quality urgent care at a fraction of the cost of an emergency department visit. As the WellFast clinic grew, it quickly added more robust offerings (and lots of new customers). Looking for an urgent care partner to help support their rapid growth and additional service lines, the WellFast team found the solutions they needed—and more—with Experity.

Case Studies

RedMed Urgent Care

With eight locations across Mississippi and Tennessee, RedMed first contacted Practice Velocity (now Experity) during its startup phase and worked with Urgent Care Consultants (now Experity Consulting) for guidance on starting and growing their business. They were looking for more than just software, but a business partner they could count on not only as they launched their first clinic, but to support their growth trajectory.

Case Studies

On Dmed Urgent Care

Efficient Implementation Lays Foundation for Scalability

Case Studies

OneStop Medical

Growing Locations and Standardizing Care with Experity EMR and Practice Management solution

Case Studies

AppleCare Urgent Care

Growing Locations and Standardizing Care with Experity EMR and Practice Management solution

Case Studies

Urgent Care Network

Urgent Care Network Leans on Customer Service

Case Studies

MedAccess Urgent Care

MedAccess Urgent Care averages wait times under 15 minutes with Experity Patient Engagement solutions.

Case Studies

Pentucket Medical

Pentucket Medical achieves average Patient Satisfaction Score of 9.5 out of 10 with Experity Patient Engagement solutions.

Case Studies

BayCare Laboratories

BayCare Laboratories decrease wait times by 83 Percent with Experity Patient Engagement solutions.

Case Studies

WellNow Urgent Care

Customized technology and training spurs enterprise growth for WellNow Urgent Care.

Integra Urgent Care: A Case Study

Integra Urgent Care switched from paper charts to DocuTAP in 2010. They used the EMR and PM to reduce the massive amount of charts and to improve data security and lookup. They integrated RCM services in 2014—and now open new locations with confidence.

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EBOOKS

The Giant eBook for Billing and Operations

In this industry, getting patients in and out fast is your biggest priority. But to be successful, it’s just as important to manage your billing accurately and efficiently. In this eBook find tips for billing non-credentialed and non-contracted providers, common missteps, best PM practices, and 10 important KPIs you should be watching. Be sure everyone involved in your billing and coding is committed to accuracy with the help of this eBook.

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eBooks & Guides

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eBooks & Guides

10 KPIs to Watch in Your Urgent Care

KPIs are the vital signs of your clinic. Similar to a patient exam, these metrics help tell the story of your urgent care’s overall financial health. Poor KPIs serve as warning signs of business issues that need to be addressed. While owners traditionally track KPIs in an urgent care, all staff should understand why and how the KPIs are measured, and what actions affect each metric. Here are ten of the most important KPIs to watch in your urgent care.

7 Tips to Prevent Patient Accounts from Falling into Collections

While collection agencies can help urgent cares expedite patient payments, the real goal is to improve your processes to be sure you seldom have a need to call on an agency. From implementing standards to training staff, our seven tips will go a long way to keeping patient accounts from requiring a third-party collections effort.

5 Critical Steps to Take Before Incorporating Telemedicine into Your Urgent Care

In the 21st century, seeing a doctor is as easy as logging into a website at a predetermined time and communicating one-on-one with a medical practitioner trained in telemedicine. Once the domain of astronauts and patients with extraordinary needs, telemedicine is becoming a more common—and convenient—way for patients to visit with their doctor.

8 Ideas to Streamline Your Urgent Care Workflow

Improving your urgent care is a continuous goal, whether bettering processes, training staff, or adding services for patients. Pinpointing ways to streamline your clinic’s workflow is a good way to ensure constant improvement—especially as new healthcare changes take effect. Meaningful Use Stage 2 and ICD-10 are two large changes that will affect how you document patient visits. While you’re looking at accommodating these changes in your workflow, why not also look at your entire urgent care workflow process?

Most Frequently Asked Questions by Urgent Care Startups

We love getting asked questions because we know the right questions will lead to the right answers. Having worked with more than 1,000 urgent care centers, we are quite familiar with the questions that get asked most. From clinic design to regulation to hiring and marketing, here are the most frequently asked questions (and answers) we get about urgent care.

The Giant eBook for Fine-Tuning Your Urgent Care

You’ve mastered the basics and you’re ready to up your urgent care game. In this eBook you’ll get expert tips on everything from marketing to building patient trust and staff training.

Top 25 Urgent Care Startup Mistakes

In the past 30 years, we have assisted over 250 urgent care centers, and we have spent hundreds of hours in discussions with many entrepreneurs on how to start urgent care centers. We have personally made many mistakes in starting our own urgent care centers, and we have tried to learn from each mistake that we have made.

The Giant eBook for Adding Occupational Medicine to Your Urgent Care

Whether you’re a startup or an established clinic considering the addition of OccMed to your service offerings, this guide will help you decide what’s right for you, offer tips for starting and positioning OccMed to new and existing customers, and provide helpful information to support your expansion into this profitable service line.

The Ultimate eBook for Patient Engagement

With so many options and the list still growing, urgent care patients can be fickle. If you want to win their hearts—and their repeat business—delivering an exceptional patient experience is essential. Technology can help raise your level of engagement, but it takes more than online appointments. In this eBook you’ll find technology-based solutions, tips, and smart ways to create a patient experience that builds your business and gives patients a reason to choose you when they’re looking for urgent care.

Urgent Care Marketing 101

A walk-in clinic, like any business, is only profitable if patients continue to use its services over time. Unfortunately, many healthcare facilities have a restricted marketing budget, which can severely limit new business volume and community engagement.

How to Start an Urgent Care: The Giant eBook

This one-of-a-kind start-up resource will answer all your questions and guide you from day one. You’ll get more than 40 pages of tips, timelines, and proven real-world resources to answer your biggest questions and lay the groundwork for a successful launch and landing.

The Giant eBook for Billing and Operations

In this industry, getting patients in and out fast is your biggest priority. But to be successful, it’s just as important to manage your billing accurately and efficiently. This eBook will provide essential tips for billing non-credentialed and non-contracted providers, best practices and 10 KPIs you should be watching.

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The 7 Worst Urgent Care Billing Mistakes You Probably Didn’t Know You’re Making

Want to stop making the worst urgent care billing mistakes at your center? Don’t leave money on the table. Use these tips from our billing and revenue cycle management experts for billing success.

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4 Urgent Care Industry Trends that Impact Revenue in a New Era

Experity’s webinar on urgent care industry trends dove into four key areas that will impact business success in this new era following COVID-19. Read a summary on the tips, strategies, and best practices that were covered by our experts.

Webinar Q&A: 4 Emerging Trends for a New Era in Urgent Care

See how Alan Ayers responded to ten great questions asked by people who attended our webinar 4 Emerging Trends for a New Era in Urgent Care.

Coming Soon! Urgent Care Quarterly – COVID-19 Reimbursement Trends

n the coming issue of Urgent Care Quarterly, Experity’s expert data and financial teams deep dive into the effect the pandemic had on urgent care financials coast to coast. The following is a short summary of what we found.

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Urgent Care Industry Statistics 2020: Visit & Diagnosis Trends

2020 was an unusual year for urgent care centers, and one that will impact trends for years to come. This UCA benchmark report explores visit volume and diagnosis data in 2020 and into 2021. See how your clinic measures against these benchmarks, and know what to expect in coming months.

Urgent Care RCM Billing Insights - April 2021

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CMS Increases Administration Fee for COVID-19 Vaccinations

In this month’s “3 Things to Know About RCM,” we’ll provide information about the increases in vaccination reimbursement, share helpful resources for vaccination administration and planning, and review some important coding guidelines and changes.

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9 Ways to Improve NPS Scores and Referrals at Your Urgent Care

Building patient trust that leads to improved NPS scores and referrals for your urgent care is a challenge. Empathize and leverage technology to remain connected with your patients.

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Tips for Navigating Telehealth Expansion and Reimbursement

During the COVID-19 pandemic, the government made it easier for urgent care providers to connect with their patients through telehealth expansion. They removed some regulatory roadblocks, but they also made many changes and updates often to the telehealth services rules causing both provider consternation and billing mishaps.

Billing for Non-credentialed & Non-contracted Providers

Knowing how to bill for non-credentialed and non-contracted providers ensures your urgent care claims are accurate. Learn how to avoid costly billing mistakes.

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Top 10 Urgent Care Startup Mistakes to Avoid

With so many moving parts, it’s hard to avoid startup mistakes when opening a new urgent care clinic. See our Top 10 list to stay clear of these missteps.

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Urgent Care Guidance on Provider Relief, Telehealth Expansion, and COVID Vaccines

How much financial relief will urgent care providers get from the government? While legislators debate the budget, you can expect more clarity and movement to help providers recoup some of their losses. In this month’s “3 Things to Know About RCM,” we provide information on what to expect, plus tips for handling the influx of vaccination calls and telehealth visits.

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Industry Alert: Urgent Care Named as Key Venue in Biden’s Vaccine Distribution Strategy

Industry Alert: The “National Strategy for the COVID-19 Response and Pandemic Preparedness Report” just released by the White House lists urgent care as one of the recommended distribution venues for COVID-19 vaccinations.

EBOOKS

Beyond Online Appointments: The Ultimate Guide to Patient Engagement

In this Ultimate Guide you’ll find technology-based solutions, tips, and smart ways to create a patient experience that builds your business and gives them a reason to choose you when they’re looking for urgent care.

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Experity Coding Central

Webinars

Webinars

How 2020 Trends are Shaping 2021 Revenue Strategies

Webinars

4 Emerging Trends for a New Era in Urgent Care

Webinars

KPIs to Measure in Your Urgent Care

Webinars

COVID Vaccines: Maximizing Revenue, Clinic Flow, and Preparation for a National Vaccine Network

Webinars

Coding in 2021: Properly Using New E/M Coding in the EMR to Regain Revenue

Webinars

Managing Provider Burnout: Tips for Physicians & Staff in the Urgent Care Setting

Webinars

An Essential Guide to E/M Coding: Part 1

Webinars

An Essential Guide to E/M Coding: Part 2

Webinars

Superbugs, Vaccines, and Urgent Care: A Conversation with Infectious Disease Expert Dr. Matt McCarthy

Webinars

Navigating your NPS: How to stop bad reviews from destroying your business

Webinars

Urgent Care Data: How COVID-19 Changed the Industry

Webinars

Thriving Through the COVID Crisis: OccMed Trends in Urgent Care

Forrester TEI Study Insights

Urgent Care Quarterly

Research & Reports

An Analysis of the Impact of Radiology in the Urgent Care Industry

Research & Reports

Annual Report Edition

Research & Reports

An Analysis of Antibiotic Prescribing in Urgent Care

Research & Reports

An Analysis of OccMed in the Urgent Care Industry

Research & Reports

An Analysis of ICD-10, CPT®, and E/M Coding Over Five Years

Research & Reports

An Analysis of Reimbursement Changes Over the Years

Research & Reports

Wait Time Trends and Their Impact on Patient Satisfaction

Research & Reports

Urgent Care Visit Volume Analysis

Research & Reports

A Four-Year Analysis of Flu Season

Case Studies

Case Studies

CRH Healthcare

Case Studies

WellFast Urgent Care

Case Studies

RedMed Urgent Care

Case Studies

On Dmed Urgent Care

Case Studies

OneStop Medical

Case Studies

AppleCare Urgent Care

Case Studies

Urgent Care Network

Case Studies

MedAccess Urgent Care

Case Studies

Pentucket Medical

Case Studies

BayCare Laboratories

Case Studies

WellNow Urgent Care

Case Studies

Integra Urgent Care: A Case Study