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Urgent Care Quarterly
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Case Studies
CRH Healthcare
With more than 50 clinics nationwide, see how CRH’s partnership with Experity allowed them to delivers quality urgent care at the point where consumers, retail, and healthcare intersect.
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Case Studies
WellFast Urgent Care
WellFast Urgent Care was founded in 2006 by two ER physicians with a vision to provide quick, high-quality urgent care at a fraction of the cost of an emergency department visit. As the WellFast clinic grew, it quickly added more robust offerings (and lots of new customers). Looking for an urgent care partner to help support their rapid growth and additional service lines, the WellFast team found the solutions they needed—and more—with Experity.
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Case Studies
RedMed Urgent Care
With eight locations across Mississippi and Tennessee, RedMed first contacted Practice Velocity (now Experity) during its startup phase and worked with Urgent Care Consultants (now Experity Consulting) for guidance on starting and growing their business. They were looking for more than just software, but a business partner they could count on not only as they launched their first clinic, but to support their growth trajectory.
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Case Studies
On Dmed Urgent Care
Efficient Implementation Lays Foundation for Scalability
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Case Studies
OneStop Medical
Growing Locations and Standardizing Care with Experity EMR and Practice Management solution
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Case Studies
AppleCare Urgent Care
Growing Locations and Standardizing Care with Experity EMR and Practice Management solution
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Case Studies
Urgent Care Network
Urgent Care Network Leans on Customer Service
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Case Studies
MedAccess Urgent Care
MedAccess Urgent Care averages wait times under 15 minutes with Experity Patient Engagement solutions.
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Case Studies
Pentucket Medical
Pentucket Medical achieves average Patient Satisfaction Score of 9.5 out of 10 with Experity Patient Engagement solutions.
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Case Studies
BayCare Laboratories
BayCare Laboratories decrease wait times by 83 Percent with Experity Patient Engagement solutions.
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Case Studies
WellNow Urgent Care
Customized technology and training spurs enterprise growth for WellNow Urgent Care.
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Integra Urgent Care: A Case Study
Integra Urgent Care switched from paper charts to DocuTAP in 2010. They used the EMR and PM to reduce the massive amount of charts and to improve data security and lookup. They integrated RCM services in 2014—and now open new locations with confidence.
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eBooks & Guides
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How to Adapt to Meet Patient Demands in a New Era of Urgent Care
During 2020, industry leaders were constantly shifting with the marketplace to meet changing patient expectations and deliver exceptional healthcare. Adapting to changing patient demands drives urgent care success. In this eBook, you’ll learn what’s changed and how to adapt.
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10 KPIs to Watch in Your Urgent Care
KPIs are the vital signs of your clinic. Similar to a patient exam, these metrics help tell the story of your urgent care’s overall financial health. Poor KPIs serve as warning signs of business issues that need to be addressed. While owners traditionally track KPIs in an urgent care, all staff should understand why and how the KPIs are measured, and what actions affect each metric. Here are ten of the most important KPIs to watch in your urgent care.
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7 Tips to Prevent Patient Accounts from Falling into Collections
While collection agencies can help urgent cares expedite patient payments, the real goal is to improve your processes to be sure you seldom have a need to call on an agency. From implementing standards to training staff, our seven tips will go a long way to keeping patient accounts from requiring a third-party collections effort.
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5 Critical Steps to Take Before Incorporating Telemedicine into Your Urgent Care
In the 21st century, seeing a doctor is as easy as logging into a website at a predetermined time and communicating one-on-one with a medical practitioner trained in telemedicine. Once the domain of astronauts and patients with extraordinary needs, telemedicine is becoming a more common—and convenient—way for patients to visit with their doctor.
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eBooks & Guides
9 Ideas to Streamline Your Urgent Care Workflow
Improving your urgent care is a continuous goal, whether bettering processes, training staff, or adding services for patients. Pinpointing ways to streamline your clinic’s workflow is a good way to ensure constant improvement—especially as new healthcare changes take effect. Meaningful Use Stage 2 and ICD-10 are two large changes that will affect how you document patient visits. While you’re looking at accommodating these changes in your workflow, why not also look at your entire urgent care workflow process?
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Most Frequently Asked Questions by Urgent Care Startups
We love getting asked questions because we know the right questions will lead to the right answers. Having worked with more than 1,000 urgent care centers, we are quite familiar with the questions that get asked most. From clinic design to regulation to hiring and marketing, here are the most frequently asked questions (and answers) we get about urgent care.
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The Giant eBook for Fine-Tuning Your Urgent Care
You’ve mastered the basics and you’re ready to up your urgent care game. In this eBook you’ll get expert tips on everything from marketing to building patient trust and staff training.
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Top 25 Urgent Care Startup Mistakes
In the past 30 years, we have assisted over 250 urgent care centers, and we have spent hundreds of hours in discussions with many entrepreneurs on how to start urgent care centers. We have personally made many mistakes in starting our own urgent care centers, and we have tried to learn from each mistake that we have made.
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The Giant eBook for Adding Occupational Medicine to Your Urgent Care
Whether you’re a startup or an established clinic considering the addition of OccMed to your service offerings, this guide will help you decide what’s right for you, offer tips for starting and positioning OccMed to new and existing customers, and provide helpful information to support your expansion into this profitable service line.
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The Ultimate eBook for Patient Engagement
With so many options and the list still growing, urgent care patients can be fickle. If you want to win their hearts—and their repeat business—delivering an exceptional patient experience is essential. Technology can help raise your level of engagement, but it takes more than online appointments. In this eBook you’ll find technology-based solutions, tips, and smart ways to create a patient experience that builds your business and gives patients a reason to choose you when they’re looking for urgent care.
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Urgent Care Marketing 101
A walk-in clinic, like any business, is only profitable if patients continue to use its services over time. Unfortunately, many healthcare facilities have a restricted marketing budget, which can severely limit new business volume and community engagement.
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How to Start an Urgent Care: The Giant eBook
This one-of-a-kind start-up resource will answer all your questions and guide you from day one. You’ll get more than 40 pages of tips, timelines, and proven real-world resources to answer your biggest questions and lay the groundwork for a successful launch and landing.
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How to Grow Your Urgent Care in this New Era
Clinics need to find new streams of revenue to compensate for a fluctuating business environment. Here are three ways you can grow your urgent care.
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New Changes and Updates to Medical Decision-Making Guidelines from the AMA
In this month’s “3 Things to Know About RCM,” we’ll provide information about the newest changes, Telehealth coding tips, and vaccination compliance guidelines.
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The 7 Worst Urgent Care Billing Mistakes That Could Cost You
Want to stop making the worst urgent care billing mistakes at your center? Don’t leave money on the table. Use these tips from our billing and revenue cycle management experts for billing success.
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Articles
4 Urgent Care Industry Trends that Impact Revenue in a New Era
Experity’s webinar on urgent care industry trends dove into four key areas that will impact business success in this new era following COVID-19. Read a summary on the tips, strategies, and best practices that were covered by our experts.
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Webinar Q&A: 4 Emerging Trends for a New Era in Urgent Care
See how Alan Ayers responded to ten great questions asked by people who attended our webinar 4 Emerging Trends for a New Era in Urgent Care.
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Articles
Available Now! Urgent Care Quarterly – COVID-19 Reimbursement Trends
n the coming issue of Urgent Care Quarterly, Experity’s expert data and financial teams deep dive into the effect the pandemic had on urgent care financials coast to coast. The following is a short summary of what we found.
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Articles
Urgent Care Industry Statistics 2020: Visit & Diagnosis Trends
2020 was an unusual year for urgent care centers, and one that will impact trends for years to come. This UCA benchmark report explores visit volume and diagnosis data in 2020 and into 2021. See how your clinic measures against these benchmarks, and know what to expect in coming months.
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Articles
CMS Increases Administration Fee for COVID-19 Vaccinations
In this month’s “3 Things to Know About RCM,” we’ll provide information about the increases in vaccination reimbursement, share helpful resources for vaccination administration and planning, and review some important coding guidelines and changes.
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Articles
9 Ways to Improve NPS Scores and Referrals at Your Urgent Care
Building patient trust that leads to improved NPS scores and referrals for your urgent care is a challenge. Empathize and leverage technology to remain connected with your patients.
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Articles
Tips for Navigating Telehealth Expansion and Reimbursement
During the COVID-19 pandemic, the government made it easier for urgent care providers to connect with their patients through telehealth expansion. They removed some regulatory roadblocks, but they also made many changes and updates often to the telehealth services rules causing both provider consternation and billing mishaps.
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Billing for Non-credentialed & Non-contracted Providers
Knowing how to bill for non-credentialed and non-contracted providers ensures your urgent care claims are accurate. Learn how to avoid costly billing mistakes.
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Articles
Top 10 Urgent Care Startup Mistakes to Avoid
With so many moving parts, it’s hard to avoid startup mistakes when opening a new urgent care clinic. See our Top 10 list to stay clear of these missteps.
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