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Staffing has been a major pain point for urgent care over the last few years. The early days of COVID-19 took a lot of staff out of the game — for a variety of reasons. Which led to a desperate struggle to find qualified humans to fill open roles. Now that volume is normalizing, clinics are overstaffed (which means you’re not getting the business needed to support your labor schedule), and also staff are demanding higher wages. Since labor — specifically provider labor — is the highest cost of an urgent care business, clinic owners may feel like they’re bleeding money.

This guide outlines tips from Experity consultants and other internal experts who routinely help customers solve these kinds of problems. You’ll learn how to approach lean staffing, where to improve training for more revenue, and how to spend less on labor using your technology.