The Patient Experience Beyond the Ordinary
ON-DeMAND
This keynote from our recent Urgent Care Connect Conference features Dr. Thom Mayer, a widely sought-out speaker on the healthcare patient experience, leadership and management, trauma, pediatric and emergency care, EMS/disaster medicine, and sports medicine.
With experience leading medical crises like 9/11 and the Ukraine invasion, as well as serving as Medical Director of the NFL, Dr. Mayer will challenge you to ask the right questions about the patient experience and team leadership you are providing at your urgent care.
Takeaways:
- 6 Insights on Consumer Preferences in Healthcare
- Leading in Times of Crisis
- Hiring Right: Do you have a Team of Experts or an Expert Team?
- 10 Evidence-Based Disciplines for Patient Experience
Featuring stories and examples from Dr. Mayer’s career as “The Master of Disaster,” leading at the forefront of crises on the world stage, this presentation challenges but also inspires new and practical approaches to leadership. Watch now.
