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Melissa Rohwedder
Articles
9 Ways to Improve NPS Scores and Referrals at Your Urgent Care
Building patient trust that leads to improved NPS scores and referrals for your urgent care is a challenge. Empathize and leverage technology to remain connected with your patients.
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10 KPIs to Watch in Your Urgent Care
KPIs are the vital signs of your clinic. Similar to a patient exam, these metrics help tell the story of your urgent care’s overall financial health. Poor KPIs serve as warning signs of business issues that need to be addressed. While owners traditionally track KPIs in an urgent care, all staff should understand why and how the KPIs are measured, and what actions affect each metric. Here are ten of the most important KPIs to watch in your urgent care.
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Billing for Non-credentialed & Non-contracted Providers
Knowing how to bill for non-credentialed and non-contracted providers ensures your urgent care claims are accurate. Learn how to avoid costly billing mistakes.
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How to Assess Urgent Care Workflow for Bottlenecks
It’s easy to diagnose and treat patients, but determining the bottlenecks in your urgent care and finding the right prescription to fix them is not so simple. Use our three-part Bottleneck Assessment to find process problems so you can cure them once and for all.
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Top KPIs to Watch in Your Urgent Care
As every business owner knows, key performance indicators measure the success and solvency of an organization. The same holds true for an urgent care business as well. As a business, your urgent care also relies on KPIs as a baseline of financial and operational well-being.
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