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The third year of Urgent Care Connect (UCC) promises to again deliver some of the most actionable, impactful content available at any urgent care conference. We have something for everyone at your clinic – and provide discounts for groups – to help improve personal and business performance (all while having fun!)

Taking place February 13-14 in Austin, Texas, we know an urgent care conference isn’t the most romantic way to spend Valentine’s Day. However, the accommodations are impressive (and discounted if you book by 1/16/24,) so we’ve included information on how to bring your Valentine along for a mini trip that you both can enjoy.

Ahead of that, we’ve highlighted sessions we think you’ll find valuable based on you or your staff’s role at the clinic. This can help you kick off a customized session journey for you and your attendees to ensure you get the most value from UCC.

Front Desk Team

This team makes the first and last in-clinic impression on patients, and they impact your revenue cycle management. Arm them with insights that will help improve patient satisfaction, billing, and more.

Working as a Team to Improve Revenue Collection
Learn how your front and back-office staff can work together more seamlessly for fewer rejections and denials, and improved revenue recoup.

Reducing Eligibility Denials
Gather best practices to effectively collect, and check, the patient’s coverage during the registration process to prevent eligibility claim denials in the future.


Whether your billers are career experts or pulling double-duty, there is a lot of changing information to keep track of as well as mistakes to identify from both staff and payers. Make accuracy and efficiency easier for them.

Proper Billing for Non-physician Practitioners
Reduce risk and confusion with clarity around proper billing for NPPs, appropriate use of locum tenens, and what to expect when billing non-par providers.

Identifying and Resolving Common Billing Errors
From insurance collection at the front desk to payer review errors, learn how to quickly identify and resolve common billing errors.

Providers, Medical Assistants, Nurses

Compared to other health systems, urgent care is a different ballgame for providers and APPs. Help them be more thorough, accurate, and efficient for better charting, coding, compliance, and patient care.

Clarify Risk with Charting Best Practices
Part of our new product-specific track, take a deep dive into the provider’s perspective of charting and understand how to use features in the EMR to effectively paint the picture of risk in the chart so coders can understand why you are coding the risk you are.

Why Differential Diagnosis Is Crucial
Experity’s upcoming Differential Diagnosis functionality  — which is projected to be released Q2 of 2024 — helps providers form and document differential diagnosis that is critical for patient care. Without the right experience, providers can either miss it or not know how to complete a differential diagnosis. But with Experity, they can streamline this can’t-miss process, resulting in:

  • Improved patient care and evaluations
  • Improved visibility to auditors on the complexity of medical decision making
  • Improved coding compliance
  • Improved documentation for legal reviews


Executives, Owners, Operators

Overseeing the entire clinic means having your hands in everything. If you want your urgent care to thrive and grow, you need to know how to identify and tackle the obstacles — and see opportunities — to refine your entire business and pave the way for continued success.

Panel: Current Obstacles and Opportunities with Staffing
We know that staffing is a major challenge in urgent care right now. Our panel will discuss modern challenges and solutions around training opportunities, logistical trends, and today’s unique definition of burnout — so you can gain actionable insights from industry peers on how to support your clinic staff.

Comprehensive Insights to Mergers and Acquisitions
Our M&A sessions are always popular, and this year, expect to gain a holistic understanding of mergers and acquisitions from a career M&A expert with a unique background in investment banking, private equity, and urgent care.

Experity Users

You asked, we listened. This year, learn how to use Experity features and capabilities to elevate the patient experience, refine processes, and improve your bottom line.

Using Post-Visit Engagement to Drive Repeat Visits
Explore how to capitalize on positive experiences post-visit with Experity, and encourage patients to consider your center for additional healthcare needs in the future.

The Patient Journey Starts at Intake
Create an exceptional patient experience before the patient even enters your clinic. Learn to effectively streamline processes through the bi-directional integration of PE and PM and how to leverage your tools to start the patient journey on the right foot

Get details on all 18 sessions by viewing the agenda >>


Your Plus One

If a short trip to Austin sounds like a fun time with a partner or friend, they can easily enjoy their time with and without you. The hotel is a picture of luxury, the city has a ton to offer, and you can bring them along to the Experity parties.

Fairmont Austin
You’ll want to book through the registration page, but their website provides in-depth information about their spa services, restaurants, experiences, rooftop pool, and, of course, their stunning rooms. Your guest can spend the day relaxing in luxury or on an adventure while you learn and connect at the conference.

Experity Party Pass
Experity goes all-out for their closing party so that after the conference, you get to relax and enjoy Austin with colleagues – and your guest if you choose! Purchase a party pass for $150 along with your conference pass, and your guest will be admitted to both the closing party and the welcome reception, which is also always a hit.

Register or learn more about this year’s Urgent Care Connect Conference

Go to the Event Page

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