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If you’re looking to increase profitability, Occupational Medicine (OccMed) can provide a consistent revenue stream all year. However, OccMed services can be notoriously complex for providers.

“One of the holes we commonly see in occupational medicine is a lack of clear communication between the employer, practice, and insurance adjuster. Employers want to know, ‘What happened to my employee?’” – Claudia Kesselheim Delarosa, co-owner of WellFast Urgent Care

Bridging this gap is critical to OccMed, but for urgent cares, it can be especially complicated. If a clinic is using an EMR or EHR that doesn’t streamline their workflow specific to its urgent care needs, adding OccMed functionality — either through their electronic medical records vendor or separate occupational Medicine EMR software — can exacerbate bottlenecks in the patient journey.

So aside from looking at the best features to support your OccMed program, make sure that integration and support are seamless enough to keep the urgency in urgent care. We’ll cover this along with must-have software features and tips for maintaining a successful OccMed program.

Need help choosing an EMR/PM that accelerates your urgent care workflow? Check out this excerpt on Choosing the Best EMR Software and Systems for Your Urgent Care >>

Use Trusted Occupational Medicine Software

To see OccMed patients just as efficiently as your urgent care patients, the system itself is not your only consideration. You need to work with a partner who understands how you need OccMed to work.

Most non-urgent care EMRs don’t have built-in occupational medicine functionality, making occupational medicine and employer-paid services a manual process for staff. An urgent care EMR needs to have this functionality built right in so your staff can communicate electronically with your center’s business clients, eliminating the need to print and scan records and respond to copious company inquiries. The advantage this will give you over your competition will help you bring in far more OccMed patients and build strong relationships in the business community.

Furthermore, the occupational medicine emr you choose should have in-house experts who know how to make OccMed successful in urgent care. This service, its benefits, and its pain points within the urgent care scope need to be fully understood at a company level. When something like a pandemic occurs, your partner should be laser-focused on the personal and technical support that keeps your urgent care – including OccMed services – running smoothly.

That’s what Experity did in 2020. As urgent cares rushed to accommodate record-breaking visit volume, Experity gave free telemedicine capabilities to every customer who wanted it until volume normalized. We also sent care packages to our clients to help them support fatigued staff, and our executive leadership lobbied the government to increase the visibility of urgent care’s unique ability to manage COVID-19 patients during the pandemic.

The success of your business is just as important to us as it is to you. Find an occupational medicine emr partner who makes you their business.

“An employee goes into a practice, is treated, and then the employer has no clue about the outcome. Experity eliminates that.” – Claudia Kesselheim Delarosa


Occupational Medicine EMR/PM Systems for Employee Health and Wellness

With integrated OccMed workflows built to align with your urgent care workflow, solutions like our occupational medicine EMR software lets you provide a better experience for patients and your team. Here are a few important features we provide.

  1. One Software Solution: With Experity, you get an occupational medicine EMR solution that supports your urgent care and OccMed workflows in one platform. You can provide efficient and consistent care while ensuring work comp and employer-paid services are priced and billed with pinpoint accuracy.
  2. Employer Specific Protocols: Create flexible corporate protocols to guide your providers on client-required procedures with easy-to-access instructions to perform split billing.
  3. Improve Staff Efficiency Through Better Communication: Easily communicate with your occupational health clients and reduce staff time spent answering phone calls and managing workflows through an online portal. Clients have secure access to visit information, such as arrival and discharge times, work restrictions, test results, and the redacted medical record.
  4. Billing Automation Increase operational efficiency by reducing staff hours and cutting down on costs spent on manual mailing tasks. With Experity’s practice management solution (part of the occupational medicine EMR/PM), your clinic can automate employer statement delivery and send electronic claims with HIPAA-compliant attachments — providing consistency and convenience to your billing team.

Transform your clinic to a hybrid model with OccMed services — easily.

EMR Software That Boosts Communication & Efficiency

An occupational medicine EMR/PM solution that supports both urgent care and OccMed visits and workflows is essential to your success as a hybrid clinic. Experity’s OccMed functionality revolves around a central repository to document employer and patient information for efficient and consistent care while ensuring required work comp and employer-paid services are priced and billed correctly.

  • Create easy-to-access, employer-specific protocols, fee schedules, and split billing instructions
  • Simplify communication with OccMed clients through a secure employer portal
  • Increase staff efficiency by reducing time answering phone calls and managing workflows
  • Increase employer visibility into employee visit information such as arrival and discharge times, work restrictions, test results, and the redacted medical record

Experity’s occupational medicine EMR is the core of our connected urgent care platform. Integrated with our practice management solution, it was developed to streamline workflows for urgent care and hybrid clinics, enhance data accuracy, eliminate friction, and give providers space to connect with patients.

Improve Visibility with Reporting

Collecting and reviewing the proper reports and monitoring the right KPIs, along with defining the right goals for growth, can help your OccMed program expand and deliver the exceptional service your clients expect. Instead of spending valuable time running and reviewing countless, useless reports, you can focus on the information that will assist you with making smart sales, marketing, and operational choices.

Data for OccMed can be divided into two categories: Financial and Medical Outcomes.


Internally, you should be looking at your financials regularly. What services are returning a healthy profit? Which are lagging? Do you notice any trends related to reimbursement from your clientele? Are you staying competitive with fees? Most importantly, are you generating a profit in relation to the amount of time, training, and staffing that it takes to perform the service?

Too often in the rush to gain business, new operators will undersell their services, and then never go back to adjust or research the industry standard for their region to institute a viable fee schedule. This results in a potential loss of revenue as well as an expectation of continued low pricing from the customer.


The second component of data, outcomes, is related to the medical outcomes experienced by the OccMed patients you treat at your urgent care facility. This data is often more difficult to obtain. Unlike financial information which can be easily collected from your accounts receivable and other available reports, outcome data must be gathered directly from your electronic medical record (EMR) files.

As you grow your OccMed business, it’s important to use the data you’re collecting for planning, adjusting service provisions, and setting future goals. But it’s also equally important to utilize data to evaluate quality service provision medically — quality assurance. While it’s critical to your business to monitor financials and patient satisfaction, one can never forget that the service we’re here to provide is medicine.

KPI Examples

What kind of specific metrics can help you keep your thumb on the pulse of your business? Here are a few that pertain to OccMed.

  • Average length of treatment for lumbar strain – Measures how many work comp visits occurred and length of time to MMI for patients with the diagnosis of lumbar strain at your facility.
  • Upsell metrics – Measures the number of additional services a company uses in addition to workers’ compensation injury management following initial contact.
  • Overall satisfaction – Just like with urgent care visits, this measures a company’s satisfaction with occupational medicine services.
  • Wait-time/door-to-door – Specific to your OccMed visits. Segregate the data from your combined urgent care information.
  • Door-to-door time for drug screen collection – You could measure any service metric specific to OccMed. Use as a comparative or for tracking efficiency towards a goal or meeting a service expectation.

Our occupational medicine software simplifies data and analysis with our Business Intelligence (BI) tool. If you find that reporting from your PM is too complicated or time-consuming, check out our product page to see if clickable data and analytics will help you make smarter decisions faster.

Next Steps to a Successful OccMed Program

Finding the right OccMed partner is a hurdle, but it’s only the first. It’s common for an urgent care to adopt OccMed without ever understanding how to make it successful. If you’re serious about profiting from Occupational Medicine, our free eBook, “The Giant eBook for Adding Occupational Medicine to Your Urgent Care,” is an excellent guide for those starting out.

Read the OccMed Guide

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