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How AI at the Front Desk Restores Human Connection 

Imagine a patient calling your urgent care clinic — and no one answers. Unfortunately, this isn’t rare. Nearly half of...

The Hidden Cost of Missed Calls in Urgent Care — and How to Fix It

In urgent care, every call matters. Yet many clinics lose patients and revenue every day because calls go unanswered. Research...

Proven Gains in Revenue, Time, and Care: Forrester’s TEI Study on Experity

Urgent care leaders are facing a growing mandate — deliver efficient, patient-centered care while supporting rapid business growth. To better...

The Rise of the Invisible Tech Stack in Urgent Care

How high-performing clinics are winning by making technology disappear Featured on Dx: The Podcast Urgent care has always operated under...

Every Urgent Care Touchpoint Is a Reputation Moment

How the best urgent care operators turn daily interactions into long-term loyalty As heard on Dx: The Podcast Urgent care...

How the Best Clinics Earn Loyalty in One Visit or Less

What urgent care leaders are getting right — and how it builds trust from day one As heard on Dx:...

From Click to Care: Designing a Modern Urgent Care Patient Journey

In urgent care, delivering high-quality care quickly has always been the goal. But today’s patients want more than just efficiency...

Urgent Care as a Growth Engine: How Health Systems Can Unlock Revenue with the Right Tools

Once viewed as a low-margin access point, on-demand care is now a strategic growth engine for forward-thinking health systems. With...

Building Your Urgent Care Playbook to Improve Patient-Centered Care

Despite the advancements in convenience and accessibility, patients are reporting extreme dissatisfaction with healthcare – not only around costs and...

How to Capitalize on X-rays Without Hiring Radiologists

X-rays are a defining feature of urgent care and a convenience that can help patients save a lot of time...

A Technical Guide to Improving Patient Care and Outcomes in Urgent Care

According to Gallup, only 48% of Americans — a new low — rate the quality of healthcare in the country...

Exploring IV Infusion Services in Urgent Care

Among the handful of capabilities that differentiate urgent care from other convenience-based healthcare is the availability of IV treatments. Interestingly,...

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