The Third Person in the Room:
How AI Is Transforming the Caregiver, Patient, and Provider Experience in Urgent Care
📅 July 15, 2026 | 1:00 PM CT | 45-Minute Educational Webinar
When discussing patient experience, there’s often an overlooked stakeholder in the room: the caregiver.
Whether it’s a parent accompanying a child, a spouse supporting a loved one, or an adult child helping an aging parent navigate care, caregivers influence healthcare decisions before, during, and after the visit. Their experience can shape patient satisfaction, loyalty, and long-term engagement.
Join urgent care leaders for a discussion on how ambient AI is helping providers spend less time focused on screens and more time focused on meaningful interactions with patients and caregivers, creating a more connected, human-centered care experience.
What You’ll Learn
- Why informal caregivers are becoming one of the most influential stakeholders in patient experience and loyalty
- How caregivers shape care decisions throughout the patient journey—from scheduling and registration to follow-up care
- What current research reveals about AI’s impact on provider focus, communication, and patient interactions
- Practical strategies for balancing operational efficiency with more empathetic, relationship-driven care experiences
Featured Speakers
Dr. Andrea Giamalva
CMO
Experity
Dr. Aaron Gardner
CMO
Just 4 Kids Health
Kristin Baird
MHA, BSN
Baird Consulting
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