July 15, 2026 | 1:00 PM CT | 45-Minute Educational Webinar

The Third Person in the Room:

Improving the Experience for the Person Beside the Patient

When discussing patient experience, there’s often an overlooked stakeholder in the room: the patient supporter.

Whether it’s a parent accompanying a child, a spouse supporting a loved one, or an adult child helping an aging parent navigate care, patient supporters influence healthcare decisions before, during, and after the visit. Their experience can shape patient satisfaction, loyalty, and long-term engagement.

What You’ll Learn

  • How patient supporters shape care decisions throughout the patient journey—from scheduling and registration to follow-up care
  • What current research reveals about AI’s impact on provider focus, communication, and patient interactions
  • Practical strategies for balancing operational efficiency with more empathetic, relationship-driven care experiences

Featured Speakers

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Andrea Giamalva

Chief Medical Officer

Experity

A man with short brown hair, wearing a light blue shirt and orange patterned tie, smiling at the camera on a white background.

Dr. Aaron Gardner

Chief Medical Officer

Just 4 Kids Health

A woman with curly brown hair, glasses, and a red top smiles at the camera against a white background.

Kristin Baird

President & CEO

Baird Group

Related Resources

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  • Case Studies

The New Growth Equation for Urgent Care

The New Growth Equation for Urgent Care How Midwest Express Clinic is turning patient experience into a driver of efficiency, collections, and scalable growth Urgent

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