On-Demand | 45-Minute Educational Webinar

The Third Person in the Room:

Improving the Experience for the Person Beside the Patient

When discussing patient experience, there’s often an overlooked stakeholder in the room: the patient supporter.

Whether it’s a parent accompanying a child, a spouse supporting a loved one, or an adult child helping an aging parent navigate care, patient supporters influence healthcare decisions before, during, and after the visit. Their experience can shape patient satisfaction, loyalty, and long-term engagement.

What You’ll Learn

• How patient supporters shape care decisions throughout the patient journey—from scheduling and registration to follow-up care
• What current research reveals about AI’s impact on provider focus, communication, and patient interactions
• Practical strategies for balancing operational efficiency with more empathetic, relationship-driven care experiences