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Frequently Asked Questions
What are Experity Client Support hours?
Experity Client Support is available seven days a week from 7:00 AM to 7:00 PM CST.
Support availability may be adjusted during holidays or special business observances.
On-call personnel are available outside of standard business hours for reported Severity 1 issues, including Thanksgiving Day and Christmas Day.
What are Experity Client Support hours?
Severity 1 issues reported outside of standard support hours are routed to on-call personnel through the established after-hours support process.
How do I submit a support ticket?
Clients can contact Experity Support by:
Create a ticket through your Experity Connected account
The chat feature is only visible when live support agents are available.
How can I check the status of my support request?
Clients can review submitted tickets and monitor ticket status directly through their Experity Connected account.
What information should I include when opening a support case?
To help us resolve your issue as quickly as possible, please include:
- Your name
- Practice ID
- A detailed description of the issue
- Screenshots or error messages
- Affected users or locations
- Steps to reproduce the issue
- The urgency or operational impact
I have a Teleradiology support need. What should I do?
Contact our Teleradiology Solutions Center! Our Teleradiology support specialists will get you the help you need, fast, and on your way!