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Becoming Their Clinic: Making Patient Experience Your Growth Engine

This free 45-minute webinar will show you new ways to gain and grow the kind of patient engagement that keeps them coming back. By transforming disconnected interactions into seamless, personalized journeys, you’ll eliminate friction and expand your patient base.
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Becoming Their Clinic: Making Patient Experience Your Growth Engine
Ladera Urgent Care, Integrative Urgent Care

Ladera Urgent Care, Integrative Urgent Care

casestudies Case Studies
How to Drive Patient Satisfaction With Shorter Urgent Care Visits

How to Drive Patient Satisfaction With Shorter Urgent Care Visits

ebooks eBooks
Should Nurse Practitioners Be Allowed to Read X-Rays? Pros, Cons, and the Path Forward

Should Nurse Practitioners Be Allowed to Read X-Rays? Pros, Cons, and the Path Forward

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Issue 04: Urgent Care Reimbursement Trends 2013-2016

Issue 04: Urgent Care Reimbursement Trends 2013-2016

Revenue is the lifeblood of your urgent care business and reimbursement per visit is an important indicator of performance. In...
Research
Sneak Peek – Issue 04: Reimbursement Trends in Urgent Care

Sneak Peek – Issue 04: Reimbursement Trends in Urgent Care

When we looked at urgent care reimbursement trends over the last four years in the Urgent Care Quarterly, some variables,...
Research
Lansing Urgent Care: A Case Study

Lansing Urgent Care: A Case Study

Lansing Urgent Care is a one-state, physician-owned urgent care serving patients in central Michigan. Lansing wanted to expand but was plagued by...
casestudies Case Studies
Owl Now Urgent Care: A Case Study

Owl Now Urgent Care: A Case Study

Owl Now Urgent Care's five specialty clinics were using a one-size-fits-all EMR option to run all its varying healthcare services. Because...
casestudies Case Studies
What Do New Payment Methods Mean for Urgent Care?

What Do New Payment Methods Mean for Urgent Care?

New payment methods are overtaking the fee-for-service model traditionally used in the urgent care industry. In fact, some major payors...
articles Blog
Wait Time Trends and Their Impact on Patient Satisfaction

Wait Time Trends and Their Impact on Patient Satisfaction

In a world where consumers of all kinds are accustomed to services delivered on-demand, healthcare providers are being called to...
Research
Unlocking the Value of Your Urgent Care’s Net Promoter Score

Unlocking the Value of Your Urgent Care’s Net Promoter Score

One of the biggest secrets to urgent care success is knowing how your clinic and your providers are perceived. Your...
articles Blog
Setting Your Urgent Care Hours: Convenience vs. Cost Effectiveness

Setting Your Urgent Care Hours: Convenience vs. Cost Effectiveness

When it comes to urgent care, patients expect clinics to be open whenever they have a need for care—regardless of...
articles Blog
Do You Know How Your Urgent Care’s NPS Measures Up?

Do You Know How Your Urgent Care’s NPS Measures Up?

NPS, or net promoter score, is a customer satisfaction and loyalty measure used as a metric in the urgent care...
articles Blog
Sneak Peek – Issue 03: What’s the Average Wait Time for Urgent Care?

Sneak Peek – Issue 03: What’s the Average Wait Time for Urgent Care?

If your patients wanted to wait on a doctor appointment, they probably wouldn’t be at your urgent care. Wait time...
Research
Psychology Behind How Waiting Affects Patients

Psychology Behind How Waiting Affects Patients

In the world of healthcare where waiting is generally expected, giving patients more ways to control their wait time can...
ebooks eBooks
Is Your Urgent Care Clinic Ready for New Medicare Cards and MBI?

Is Your Urgent Care Clinic Ready for New Medicare Cards and MBI?

Due to requirements of the Medicare Access and CHIP Reauthorization Act of 2015, new Medicare cards will be mailed to...
articles Blog
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