WEBINAR

The Peak-End Rule in Urgent Care: Elevating the Patient Visit Wrap-Up

1 PM CT | APRIL 22

Urgent care providers are under increasing pressure to move patients through quickly, without compromising the patient experience. But what patients remember most isn’t the entire visit, it’s how it ends.

In this webinar, Experity, Amazon Pharmacy, and Midwest Express Clinic will explore how applying the Peak-End Rule can transform the patient visit wrap-up.

What You’ll Learn:

  • How Midwest Express is reducing charting time and paper with AI-powered documentation
  • Ways to automate discharge instructions and lab results so patients receive them instantly
  • How integrated pharmacy solutions help patients access prescriptions before leaving the clinic
  • Strategies to improve provider productivity and patient satisfaction without slowing throughput

Speakers

A man with dark hair and a beard, wearing a blue suit jacket and white shirt, smiles in front of a blue to teal gradient background, reflecting the calm professionalism often valued in urgent care settings guided by the peak end rule.

Muhammad Tayyab

Chief of Staff

Midwest Express Clinic

A man in a suit and tie smiles at the camera against a blue to teal gradient background, embodying confidence—much like the reassurance found at urgent care during pivotal moments, reflecting the peak end rule of memorable experiences.

Ryan VanHolsbeke

Director of FP&A

Midwest Express Clinic

Woman with straight light brown hair, wearing a bright pink blazer, smiling at the camera. The background is a gradient of blue and teal, reminiscent of calm often sought in urgent care settings—a subtle nod to the peak end rule in patient experiences.

Dr. Andrea Giamalva

CMO

Experity

A woman with straight blonde hair, wearing a dark top and pearl earrings, smiles in front of a blue-green gradient background, reflecting the calm assurance you’d expect from an urgent care professional who understands the peak end rule in patient experiences.

Tess Carey

Senior Pharmacist & Clinical Advisor

Amazon Pharmacy