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Psychology Behind How Waiting Affects Patients

In the world of healthcare where waiting is generally expected, giving patients more ways to control their wait time can...

Is Your Urgent Care Clinic Ready for New Medicare Cards and MBI?

Due to requirements of the Medicare Access and CHIP Reauthorization Act of 2015, new Medicare cards will be mailed to...

CMS Overpaid Estimated $730 Million in Meaningful Use Incentives

The Centers for Medicare & Medicaid Services (CMS) has overpaid an estimated $729,424,395 in electronic health record (EHR) incentive payments...

Urgent Care Visit Volume Analysis

With the integration of data into decision making, the healthcare industry is turning into an analytics culture, in which data...

Hometown Urgent Care

Hometown Urgent Care wanted to improve patient care and clinical efficiency. Their move from paper charting to electronic charting and...

Understanding the Economics of Urgent Care Lab and X-Ray Services

The availability of lab and x-ray services differentiate urgent care centers from other treatment options including walk-in primary care offices...

Sneak Peek – Issue 02: Keep the Startup Ramp in Mind when Opening an Urgent Care Clinic

If you’re starting an urgent care clinic, your business plan should include financial resources to sustain your clinic for the...

Nipple Shadows on Chest X-Rays

Nipple shadows are apparent on approximate 10% of AP/PA views of the chest. Nipple shadows can be seen in patients...

Oft-Muddled Marketing Metrics: NPS

Since it came into being some 14 years ago, the Net Promoter Score (NPS) has been among the most popular...

First Med Urgent Care: A Case Study

First Med Urgent Care wanted to improve billing. But with an inadequate PM and limited reporting options, it was impossible...

How to Identify Lying Employees

Let’s be honest: Everybody lies. More often than not, though, they’re the harmless “white lie” variety we tell to be...

Tracking Board

Tracking Board One of the biggest changes coming in the 17.2 release of VelociDoc is the modernization of the tracking...