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Third annual urgent care industry awards honor outstanding professionals impacting their communities through innovation, operational excellence, and leadership

Experity, the national leader in on-demand healthcare solutions, has announced the winners of the 2023 Limelight Awards at the Urgent Care Connect Conference in Austin, TX. The third annual award program recognizes dynamic urgent care industry leaders who are dedicated to transforming the space and the communities they serve through innovative, impactful, patient-centric approaches to on-demand healthcare delivery.

Winners were recognized during the annual conference hosted by Experity, the largest for the on-demand healthcare industry. UCC provides U.S. urgent care leaders and operators with a forum to discuss strategies, experiences, and ongoing challenges in the industry, with the goal of strengthening the healthcare ecosystem.

“In our third year of hosting Urgent Care Connect and the Limelight Awards, we’re honored to recognize these influential, highly skilled urgent care leaders for continuing to positively impact their communities and the industry overall,” said David Stern, CEO, Experity. “It is essential that we celebrate the innovators and changemakers among us, who inspire other leaders as they work to propel the on-demand healthcare space forward and meet the need for convenient and accessible care.”

Leadership Award

This year’s Leadership Award was presented to Courtney Stevens, Vice President of Clinical Services at CRH Healthcare. Stevens exemplifies an urgent care professional who prioritizes operational excellence by focusing on clinical speed and efficiency, committing to accuracy, being an engaged team player, and providing exceptional patient experience.

“[Courtney] is an effective leader, mentor, practitioner, and supports our providers across every aspect of their time with our company,” said Dr. James Yost, Chief Medical Officer, CRH Healthcare, who nominated Stevens for the leadership award. “She will have a lasting impact on the patients and providers she interacts with for years to come.”

Staff Excellence Award

Victor Mora, Chief Operating Officer at MetroDoc Urgent Care was presented with the Staff Excellence Award, which recognizes leaders who inspire clinical staff to excellence by empowering others, leading by example, supporting high performers, and driving business values in a dynamic market.

“[Victor’s] colleagues and I are constantly impressed by his knowledge, his ability to remain calm under pressure, and his unwavering commitment to patient care,” said Joel Grunwald, Manager, MetroDoc, who nominated Mora for this award. “His kindness and empathy shine through in every interaction, making our clinic a better place for both patients and staff.”

Visionary Award

Betsy Koickel, Medical Director at Memorial Health’s GoHealth Urgent Care has been awarded the Visionary accolade. Koickel has shown the importance of leadership that inspires effectual change in an evolving market. She adapts to the urgent care market by implementing creative solutions, offering valuable community support, and delivering a positive patient experience.

“[Betsy’s] selection for this award is deserving based on the exceptional work she has done to elevate the urgent care industry and personally validating for Dr. Koickel, me as her CMO, and GoHealth as a whole,” said Dr. Jonathan Zipkin, Chief Medical Officer, GoHealth Urgent Care, Koickel’s nominator. “But most importantly, her work and ability to expand the industry across multiple states warrants warm national recognition. For the above reasons, I strongly support this nomination, with my highest commendation of her leadership.”

As the organizing company behind both the Limelight Awards program and the largest urgent care industry conference of the year, Experity is delighted to bring together U.S. urgent care professionals from across the nation. The conference allows leaders to not only collaborate and articulate expertise, but celebrate peers for the dynamic, evolving change being driven by the U.S. urgent care space as a whole.

Visit Experity’s website for the most up-to-date information on next year’s Limelight Awards program and Urgent Care Connect Conference, which will be held at the Omni Hotel in Louisville, Kentucky from March 3–5, 2025.

About Experity

Experity is the leading software and services company for on-demand healthcare in the U.S. urgent care market, providing an integrated operating system complete with electronic medical record, practice management, patient engagement, billing, teleradiology, business intelligence and consulting solutions. Nearly 50% of the U.S. urgent care market runs on Experity solutions. With Experity, providers can best meet the demands of the evolving on-demand space and deliver high-quality, high-velocity care by streamlining operations, improving patient experiences, and optimizing revenue. A GTCR portfolio company, Experity’s leadership is comprised of growth-minded urgent care experts and business leaders committed to improving on-demand healthcare for all. For information and resources, visit


Matter for Experity
Abby Mayo, 617.272.0592