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Experity Teleradiology Support

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Request Medical Records

We are happy to provide access to a patient’s medical record. Because your privacy and security are important to us, we will need appropriate authorization.

Records Request Now

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Solutions Center

Have questions about an overread report or in need of additional support? Contact our Solutions Center through our HIPAA-compliant chat widget at the bottom corner of the page.

Frequently Asked Questions

How do I contact technical support?

You can reach our Teleradiology support specialists 8am-2am ET via live chat below.

How do I obtain medical records?

To obtain medical records for any reason, please send a HIPAA compliant release form signed by the patient to records@experityhealth.com or fax your subpoena to 779-666-8065.

We do not bill patients or insurance companies directly, or own the images sent to us for interpretation. You must contact the facility where the exam was performed if you require billing information or a disc with images. There is no separate bill from Experity Teleradiology, and we are unable to release images.

How do I access training documents and tutorials?

Get access to a wide range of documentation within our HIPAA compliant chat below. From password resets to all things regarding a study, we have you covered! Chat > Tutorial

Do you have any documentation around Experity Teleradiology Protocols and Policies?

To access additional information on Protocols and Policies for Experity Teleradiology, please use our Solution Center Chat below. Chat > Categories > Protocols and Policies

How do I upload and transmit images securely?

For any HIPAA sensitive items, please leverage our Solution Center via chat in the lower right corner of this page.

What services does Experity Teleradiology provide support for?

Whether your practice is an urgent care, primary care, occupational health clinic, or a mobile imaging center, we have the staff and expertise to handle your overreads, including NIOSH Certified B Readers.

What coverage does support provide?

With 365-days-a-year coverage and extended hours, you have direct access to our hundreds of licensed radiologists nationwide.