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Becoming Their Clinic: Making Patient Experience Your Growth Engine

This free 45-minute webinar will show you new ways to gain and grow the kind of patient engagement that keeps them coming back. By transforming disconnected interactions into seamless, personalized journeys, you’ll eliminate friction and expand your patient base.
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Becoming Their Clinic: Making Patient Experience Your Growth Engine
Ladera Urgent Care, Integrative Urgent Care

Ladera Urgent Care, Integrative Urgent Care

casestudies Case Studies
How to Drive Patient Satisfaction With Shorter Urgent Care Visits

How to Drive Patient Satisfaction With Shorter Urgent Care Visits

ebooks eBooks
Should Nurse Practitioners Be Allowed to Read X-Rays? Pros, Cons, and the Path Forward

Should Nurse Practitioners Be Allowed to Read X-Rays? Pros, Cons, and the Path Forward

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Filter Resources

Mail Forwarding to End for PO Boxes Formerly Located in Missouri 

Mail Forwarding to End for PO Boxes Formerly Located in Missouri 

To all providers:  On May 14, 2025, four PO boxes changed from the processing center in St. Louis, MO, to...
articles Blog
October Industry Notes – Medicare 

October Industry Notes – Medicare 

NCCI Alert: COVID-19 Vaccine Administration Edit Revision  Some providers may have 90480 claims denied when billed in conjunction with G0008,...
articles Blog
Update on Medicare Operations: Telehealth, Claims Processing, and Medicare Administrative Contractors Status During the Shutdown 

Update on Medicare Operations: Telehealth, Claims Processing, and Medicare Administrative Contractors Status During the Shutdown 

In the absence of a federal budget bill or continuing resolution, the government shut down on October 1, 2025, many...
articles Blog
How AI at the Front Desk Restores Human Connection 

How AI at the Front Desk Restores Human Connection 

Imagine a patient calling your urgent care clinic — and no one answers. Unfortunately, this isn’t rare. Nearly half of...
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September Industry Notes: Upcoming Code Change From the Medicare Bulletin:

September Industry Notes: Upcoming Code Change From the Medicare Bulletin:

For combination tests that are read visually, CPT code 87812 QW will be effective January 1, 2026. Until then, laboratories may bill CPT...
articles Blog
More Coding Advice from Experity RCM Team: Multiple Codes Same Body Area

More Coding Advice from Experity RCM Team: Multiple Codes Same Body Area

Something that we see frequently is multiple diagnosis codes related to the same body area being selected and billed on...
articles Blog
The Hidden Cost of Missed Calls in Urgent Care — and How to Fix It

The Hidden Cost of Missed Calls in Urgent Care — and How to Fix It

In urgent care, every call matters. Yet many clinics lose patients and revenue every day because calls go unanswered. Research...
articles Blog
Mastering Urgent Care Revenue Cycle Management (RCM) to Maximize Collections

Mastering Urgent Care Revenue Cycle Management (RCM) to Maximize Collections

Revenue cycle management (RCM) may not be the most glamorous part of urgent care, but it is one of the...
articles Blog
Coding Advice from Experity RCM Team

Coding Advice from Experity RCM Team

We are finding that payers are wanting the symptom code of why they performed the lab, not a definitive diagnosis...
articles Blog
Seasonal Flu Vaccines 2025-2026

Seasonal Flu Vaccines 2025-2026

Vaccinations are usually billed with two CPT® codes: one for the vaccine and one for the administration of the vaccine....
articles Blog
ICD 10 changes impacting Urgent Care in 2025 

ICD 10 changes impacting Urgent Care in 2025 

ICD10 has been ever changing since it was first adopted ten years ago. Each year the Centers for Medicare &...
articles Blog
Proven Gains in Revenue, Time, and Care: Forrester’s TEI Study on Experity

Proven Gains in Revenue, Time, and Care: Forrester’s TEI Study on Experity

Urgent care leaders are facing a growing mandate — deliver efficient, patient-centered care while supporting rapid business growth. To better...
articles Blog
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