Did you already read our list of six missteps to avoid in urgent care coding and billing? If not, go back and check them out. Then, read our last must-know misstep—that you shouldn’t forget about.
Misstep #7: Not Following Up on Denied Claims or Writing Off Unpaid Charges Too Quickly
Many practices don’t have enough time or enough information to find a consistent pattern in claim denials. Sometimes billers don’t have time to audit work—let alone look at problems with denials. Looking at trends of denials with specific payers, providers, and similar diagnoses can give your clinic a more transparent, proactive approach to claim cleanliness.
After receiving claim payment, accurate payment posting is essential to reducing bad debt. Clinics often make the mistake of automatically writing off unpaid charges that can be appealed or corrected—and then resubmitted. If charges can be received from a payer with a few corrections, it’s worthwhile to take this additional step to ensure accurate revenue intake.
Advice: Avoid writing off bad debt for your practice by following up on denied claims. Find a pattern in your rejections and use them to help train staff on how to improve documentation.
Looking for a better EMR/PM and billing services for your urgent care? Take a look at DocuTAP’s cloud-based, tablet-run EMR and revenue cycle management services designed specifically for urgent care clinics.
This resource was first published prior to the 2019 merger between DocuTAP and Practice Velocity. The content reflects our legacy brands.