Skip to Main Content

This keynote from our recent Urgent Care Connect Conference features Dr. Thom Mayer, a widely sought-out speaker on the healthcare patient experience, leadership and management, trauma, pediatric and emergency care, EMS/disaster medicine, and sports medicine.

With experience leading medical crises like 9/11 and the Ukraine invasion, as well as serving as Medical Director of the NFL, Dr. Mayer will challenge you to ask the right questions about the patient experience and team leadership you are providing at your urgent care.

Takeaways:

  • 6 Insights on Consumer Preferences in Healthcare
  • Leading in Times of Crisis
  • Hiring Right: Do you have a Team of Experts or an Expert Team?
  • 10 Evidence-Based Disciplines for Patient Experience

Featuring stories and examples from Dr. Mayer’s career as “The Master of Disaster,” leading at the forefront of crises on the world stage, this presentation challenges but also inspires new and practical approaches to leadership. Watch now.

Additional Resources

Check out some of our other resources

Urgent Care Success Factors

Read this UCQ issue to see the latest visit trends and explore the threads common to thriving, growth-minded urgent care…

How to Market and Diversify Your Services to Your Community

This guide presents data around generational healthcare preferences that help explain why patients are not choosing urgent care — and…

Insight Urgent Care

See how easily Insight was able to learn Experity’s system after struggling with Athena — and how it impacted their…