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Tracking Visit Volume

Urgent Care Volume Returns to Historical Benchmarks as COVID-19 Visits Fall Off

Visit volume has been a rollercoaster over the last two years as urgent care clinics responded to multiple surges and declines during the COVID-19 public health emergency. Urgent care staff are getting some welcome relief with a significant plunge in COVID-19 visits. Considering COVID-19’s unpredictability, Experity will continue to provide new data as it becomes available.

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Last updated 8/2/22

37 Average Daily Visits Per Clinic

Visit volume hit an all-time peak in January when visits skyrocketed to more than 70 visits per day on average due to a peak in Omicron infections. Clinics are seeing an average of 37 per day nationally – closely aligned to historical benchmarks. In some regions, clinics are seeing higher than historical visit volume based on isolated COVID-19 surges associated with variants.

Urgent Care Visit Volume - Figure 1
Urgent Care Visit Volume - Figure 2

12% of clinics on the Experity platform are seeing more than 60 patients per day

The percentage of clinics seeing more than 60 patients per day as of August 2 is 12 percent. At this time in 2021, that number was 34 percent. This could signal a return to traditional pre-pandemic volume and suggests market growth despite fewer COVID -19 visits.

Non-COVID visits at 79% of pre-COVID levels

Looking only at non-COVID visits, urgent care visits per clinic per day are down 21 percent from this time in 2019.

Urgent Care Visit Volume - Figure 3

Urgent Care Resources for Fluctuating Visit Volumes

Check out some of our top resources to help urgent cares navigate increasing visit volume while maintaining a top-tier patient and employee experience.

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