Tracking Visit Volume
Visit volume has been a rollercoaster over the last two years as urgent care clinics responded to multiple surges and declines during the COVID-19 public health emergency. Urgent care staff are getting some welcome relief with a significant plunge in COVID-19 visits. Considering COVID-19’s unpredictability, Experity will continue to provide new data as it becomes available.
Bookmark this page to stay on top of visit volume and COVID-19 data as it continues to evolve.
Last updated 8/2/22
Visit volume hit an all-time peak in January when visits skyrocketed to more than 70 visits per day on average due to a peak in Omicron infections. Clinics are seeing an average of 37 per day nationally – closely aligned to historical benchmarks. In some regions, clinics are seeing higher than historical visit volume based on isolated COVID-19 surges associated with variants.
The percentage of clinics seeing more than 60 patients per day as of August 2 is 12 percent. At this time in 2021, that number was 34 percent. This could signal a return to traditional pre-pandemic volume and suggests market growth despite fewer COVID -19 visits.
Looking only at non-COVID visits, urgent care visits per clinic per day are down 21 percent from this time in 2019.
Check out some of our top resources to help urgent cares navigate increasing visit volume while maintaining a top-tier patient and employee experience.