June Industry Notes: Aetna Quick Payment With Coordination of Benefits 

Aetna Quick Payment With Coordination of Benefits 

Coordination of benefits (COB) is a process that identifies which health plan is primary when a patient has more than one plan. This is important for your patient, so they receive the benefit they’re entitled to. It also helps the health plan pay claims quickly and correctly. 

Before your patient’s visit: Helpful tips 

• Use the Aetna® provider portal on Availity to submit an eligibility and benefits inquiry. You can also use your preferred vendor or clearinghouse. We’ll inform you if your patient is covered and which plan is primary if we have those details.  

• Ask your patient for copies of their current ID cards. Ask if they have more than one plan. 

• When your patient has more than one plan, be sure to get the insurance health plan company name, policyholder name, member ID and employer name for each plan. 

• Advise your patient to inform Aetna of other coverage. They can use their member website to complete the “Your other health plans” form found in the support menu. 

• Encourage your patient to contact each health plan to provide COB information for themselves and family members covered under their plans.