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Issue 03: Wait Time Trends and Their Impact on Patient Satisfaction

In a world where consumers of all kinds are accustomed to services delivered on-demand, healthcare providers are being called to adjust their approach to patient care. With more healthcare alternatives available, patients can choose providers based on convenience, quality of care, and other personal expectations. There may be no other healthcare segment as deeply affected as the urgent care industry. Urgent care was born, in part, as a response to patients’ growing demand for a convenient, affordable alternative to traditional primary and emergency room care.

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