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Becoming Their Clinic: Making Patient Experience Your Growth Engine

This free 45-minute webinar will show you new ways to gain and grow the kind of patient engagement that keeps them coming back. By transforming disconnected interactions into seamless, personalized journeys, you’ll eliminate friction and expand your patient base.
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Becoming Their Clinic: Making Patient Experience Your Growth Engine
Ladera Urgent Care, Integrative Urgent Care

Ladera Urgent Care, Integrative Urgent Care

casestudies Case Studies
How to Drive Patient Satisfaction With Shorter Urgent Care Visits

How to Drive Patient Satisfaction With Shorter Urgent Care Visits

ebooks eBooks
Should Nurse Practitioners Be Allowed to Read X-Rays? Pros, Cons, and the Path Forward

Should Nurse Practitioners Be Allowed to Read X-Rays? Pros, Cons, and the Path Forward

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Jan Industry Note: Medicare 2026 Telehealth Policy 

Jan Industry Note: Medicare 2026 Telehealth Policy 

The Federal government took a range of steps to expedite the adoption and awareness of telehealth. Telehealth policies allow:  Location. Medicare patients can...
articles Blog
UHC Policy Updates for 2026 

UHC Policy Updates for 2026 

The following coding policies have been revised.  Policy Title: Professional/Technical Component Policy, Professional  Effective Date: April 1, 2026   Summary of Changes: Effective for...
articles Blog
The First Click Is the New Waiting Room 

The First Click Is the New Waiting Room 

Waiting doesn’t start in your lobby anymore. It starts with the first click: when a patient tries to decide whether to book online or...
articles Blog
5 Smart Ways to Build a Stronger Urgent Care Reputation in 2026 

5 Smart Ways to Build a Stronger Urgent Care Reputation in 2026 

Healthcare employees have it tougher than ever. Patients arrive informed, opinionated, and increasingly influenced by what they find online before...
articles Blog
BCBS Downcoding Explanation 

BCBS Downcoding Explanation 

Similar to Cigna claims, several individual BCBS licensees (e.g., Illinois, Texas, Massachusetts) have acknowledged that they will change (recoded/downcode) a claim to a lower‐payment code in certain...
articles Blog
Dec Industry Note: Tennessee Medicare/Medicaid Cross Over Claims 

Dec Industry Note: Tennessee Medicare/Medicaid Cross Over Claims 

Effective 9/1/25, The Division of TennCare will no longer process paper crossover claims. Any paper claims received will be returned...
articles Blog
Why Urgent Care Powered by AI Might be the Future of Primary Care 

Why Urgent Care Powered by AI Might be the Future of Primary Care 

Urgent care is having a moment. The sector is growing rapidly, and the reasons go beyond convenience. A recent Forbes feature highlights...
articles Blog
Navigating the Radiologist’s Report: A Guide for Urgent Care Providers 

Navigating the Radiologist’s Report: A Guide for Urgent Care Providers 

For most urgent care encounters, imaging is a key moment of truth: the point where uncertainty becomes clarity. But interpreting...
articles Blog
How to Eliminate the X-Ray Bottleneck Without Compromising Accuracy 

How to Eliminate the X-Ray Bottleneck Without Compromising Accuracy 

In urgent care, time isn’t just money. It’s patient safety, staff sanity, and clinic reputation. Yet for many clinics, the...
articles Blog
MDwise Update for Indiana 

MDwise Update for Indiana 

Starting January 1, 2026, MDwise will no longer participate as a managed care entity for Indiana’s Medicaid.  This includes Healthy...
articles Blog
2026 CPT Code Changes for Urgent Care 

2026 CPT Code Changes for Urgent Care 

Effective 1/1/2026, the AMA has approved CPT code 87812 to recognize ‘direct optical observation’ results for lab tests testing COVID-19...
articles Blog
Dec Industry Notes: Medicare Open Claim Issues – Part B 

Dec Industry Notes: Medicare Open Claim Issues – Part B 

Open claim issues - Part B  The claims issues log below includes the status of claims processing issues that have...
articles Blog
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