Care Agent launched to simplify patient communication. But its impact has gone well beyond what many clinics initially expected. In this session, we’ll share real performance data collected since launch, highlighting measurable gains in efficiency, patient experience, and staff workload reduction. We’ll also explore the secondary benefits that emerged in practice: shorter waiting room times, improved throughput, reduced printing, and smoother handoffs across teams.

Beyond today’s results, we’ll share Care Agent’s broader vision as the communication layer that connects patients, staff, and systems across the urgent care journey. You’ll see how individual capabilities work together to create compounding value and get a look at our roadmap as Care Agent evolves into a more connected, intelligent engagement platform.