A Comparative Review of Urgent Care Software Based on User Feedback

Experity vs. the Competition

Choosing the best urgent care software for your practice is not straightforward. You need an EMR/PM solution that empowers your team to deliver outstanding on-demand healthcare. But you also need software to help you grow your practice and manage revenue flows.

Several software solutions promise all that and more, but do they meet the unique needs of urgent care clinics? Will they help you to treat patients faster? Do they provide the healthcare business intelligence you need to optimize processes and increase revenue?

No one can answer these questions better than the people who use urgent care software every day. That’s why we asked hundreds of urgent care owners, practice managers, physicians, and other clinical staff about their experiences.

Our independent surveyor asked about the factors that matter most to urgent care professionals like you, including appointment booking and patient queueing, patient check-ins, treatment and discharge, and billing and revenue cycle management. What follows is a summary of the survey results, comparing user satisfaction for Experity and alternative healthcare software providers.

How did we collect urgent care software user experiences?

We identified the key outcomes urgent care providers are trying to accomplish. Survey participants rated how satisfied they were with each outcome. The ratings were aggregated to generate an average score for Experity and other EMR providers.

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Doctor pointing at a computer screen while a patient looks on.

What is Experity?

Experity provides software solutions designed for urgent care clinics. With over 20 years of experience in the urgent care sector, Experity offers a comprehensive suite of integrated tools, including electronic medical records and practice management, healthcare business intelligence, billing and revenue cycle management, teleradiology and patient engagement solutions.

Experity’s platforms are tailored to meet urgent care’s unique needs, enabling your clinics to manage high patient volumes, reduce administrative burdens, and enhance patient satisfaction.

Had I not used Experity from the beginning I would not have seven urgent cares in five years.

Before picking Experity, I researched a ton of EMRs. It came down to what Experity offers and how I have a team behind me. I am convinced, had I not used them from the beginning, I would not have seven urgent cares in five years.

Charlie Heausler

OwnerFastAid Urgent Care

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Experity vs. The Competition: A User Experience Survey

(See survey results below.)

Booking Appointments

Patient Check-in

Treatment & Documentation

Discharge & Follow-up

Billing & RCM

Clinic Operations

Booking Appointments and Queuing Patients

Effective booking systems simplify appointment allocation, while queue management systems streamline patient check-in and minimize wait times.

Experity

4.59

Competitors

3.98

Survey Statement	Our Score	Average Competitor Score
Streamlines appointment booking and patient queuing to reduce wait times.	4.67	4.1
Optimizes staff time, clinic space, and medical equipment for efficient resource use.	4.56	3.76
Provides a smooth appointment booking and queuing experience to keep patient satisfaction high.	4.67	4.24
Adapts flexibly to changes in patient volume and staff availability.	4.44	3.83

Discover Experity’s Patient Engagement Software for Convenient Care

Checking-in Patients

A smooth check-in process sets the tone for patient visits and collects the information needed to provide personalized on-demand healthcare.

Experity

3.67

Competitors

3.69

Survey Statement	Our Score	Average Competitor Score
Collects essential patient information, including symptoms, medical history, and reason for visit.	3.67	3.88
Prioritizes patients based on the urgency of their condition for timely care.	4	3.54
Maintains patient confidentiality by handling sensitive information securely.	4.56	4.17
Verifies insurance coverage.	3	3.63
Provide the patient with an accurate estimated wait time.	3.11	3.26

Give patients the check-in experience they deserve.

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Treating Patients and Documenting Clinical Care

Urgent care software should streamline the patient experience, help practitioners to document efficiently, and ensure compliance with healthcare and data protection regulations.

Experity

4.41

Competitors

3.8

Survey Statement	Our Score	Average Competitor Score
Delivers the highest standard of care to every patient.	4.75	4.5
Implements safety measures to protect patients from harm.	4.75	4.33
Creates a welcoming and comfortable environment for patients and their families.	4.7	3.92
Maintains accurate patient records for compliance and assurance.	4.55	3.69
Documents patient information to enable seamless care transitions.	4.4	4
Accurately documents services to assist in billing.	4.1	3.87
Provides anonymized patient data to contribute to public health records.	3.78	3.24
Optimizes treatment and documentation for balance in outcomes and efficiency.	4.4	4.21

An EMR & PM solution designed for on-demand healthcare.

Register patients in under 3 minutes. Chart 80% of common visits in less than 60 seconds.

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Discharging and Following-up with Patients

Proper discharge and follow-up procedures are essential for maintaining continuity of care and patient satisfaction in on-demand healthcare.

Experity

3.68

Competitors

3.64

Survey Statement	Our Score	Average Competitor Score
Provides clear discharge instructions, including diagnosis, medication, and follow-up care.	4.29	3.71
Schedules follow-up appointments to monitor patient progress and adjust treatment as needed.	3.71	3.26
Educates patients on managing their condition at home for improved health outcomes.	4	4
Coordinates with other healthcare providers for further treatment.	2.69	3.39
Addresses patient’s concerns or complaints promptly.	3.71	3.83

Billing and Revenue Cycle Management (RCM)

Billing and payments are a complex but vital aspect of urgent care operations. Urgent care software should automate billing processes, improve coding accuracy, and speed up reimbursements.

Experity

4.2

Competitors

3.6

Survey Statement	Our Score	Average Competitor Score
Follows up on unpaid claims to ensure timely payment and resolve outstanding balances.	4.5	3.48
Validates accurate coding of services using CPT and ICD-10 codes for compliance and reimbursement.	4	3.5
Submits insurance claims promptly to streamline the payment process.	4	3.56
Ensures compliance with healthcare regulations, such as HIPAA, to protect patient data.	4.6	4
Continuously improves the billing process for faster, more efficient payments.	4	3.7

Accelerate Reimbursements with an Urgent Care RCM

Increase collections with accelerated submissions, accurate coding, and effective follow-up on denials.

Streamline Your Billing Process with Experity RCM

Optimizing Clinic Operations and Financial Management

Experity

3.53

Competitors

3.6

Survey Statement	Our Score	Average Competitor Score
Streamlines clinic operations to improve overall efficiency and patient experience.	3.8	3.6
Monitors business metrics to identify areas of operational improvement.	3.2	3.6
Promotes collaboration and teamwork among clinic staff for improved clinic performance.	3.6	3.76

By switching back to Experity, we were able to decrease the amount of time it takes to get our reimbursement from the insurance companies by about 15 days.

And also have been able to increase our billing by about 10% – what we are realizing in our bank account. We’re just getting started and it’s only going to get better. Now you know why we came back to Experity.

Michelle Mertz

OwnerUrgent Care Network of Omaha

Learn More About Experity Urgent Care Software

What is the best EMR for urgent care?

While the “best” EMR depends on your clinic’s needs, Experity is the leading urgent care EMR software provider. We serve over 50% of the urgent care market. Our EMR/PM system is engineered for urgent care’s fast-paced, episodic nature and includes tools designed to simplify charting and accelerate workflows.

Our EMR/PM system seamlessly integrates with solutions for patient engagement, teleradiology, and RCM, creating a unified operating system that streamlines every aspect of urgent care operations.

Why should I use an EMR specifically built for urgent care clinics?

Generic EMRs lack the specialized features and workflows you need for optimal urgent care efficiency. Experity’s urgent care-specific EMR is designed to handle high patient volumes, diverse visit types, and rapid documentation and decision-making. Its intuitive interface, complaint-driven logic, and real-time chart updates let providers see more patients while minimizing errors and reducing documentation time.

How does Experity help improve patient satisfaction?

Experity’s patient engagement tools elevate the patient experience from beginning to end. From online appointment scheduling and text reminders to real-time queue visibility and automated feedback surveys, we empower your patients with convenient digital tools that keep them informed and engaged.

How does Experity’s Revenue Cycle Management (RCM) help improve my clinic’s financial performance?

Experity RCM goes beyond typical medical billing. Our dedicated team of urgent care billing experts handles every aspect of the revenue cycle, from rapid claims submissions and effective exception management to persistent follow-up with insurers and accurate patient collections.

Our understanding of urgent care coding and payer contracts helps clinics maximize reimbursements, reduce denials, accelerate revenue flow, and ultimately improve their bottom line. According to a Forrester TEI study, Experity clients using our PM and RCM services see a 183% return on their investment.

Why is urgent care analytics important for my clinic?

Urgent care analytics provides data-driven insights to inform strategic decision-making and drive continuous improvement. When you track key performance indicators (KPIs) related to clinical, operational, and financial performance, you can identify trends, pinpoint bottlenecks, and uncover opportunities for optimization. The data lets you make better decisions about staffing, resource allocation, patient flow, and other critical aspects of your urgent care operations.

How does Experity’s Healthcare Business Intelligence Software benefit my urgent care clinic?

Experity’s Healthcare Business Intelligence Software transforms complex data into dynamic and intuitive visualizations powered by Tableau. With pre-built dashboards and customizable reports, you can easily visualize critical KPIs. You will have unparalleled visibility into your clinical data, KPIs, and outcomes, supporting decisions that improve every aspect of your practice, from patient care to financial performance.

Transform Your Urgent Care Efficiency Today!

Unlock the full potential of your urgent care clinic with Experity’s top-rated EMR and Practice Management software. Streamline operations, enhance patient care, and drive profitability with tools built specifically for urgent care.