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Comparing Urgent Care Patient Engagement Platforms

Experity vs. Solv

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Patient engagement software is the foundation of your urgent care clinic’s patient experience. Your patients expect seamless digital interactions throughout their care journey. They want convenient access to information and timely communications from their healthcare provider. The right patient engagement platform can make the difference between a one-time visit and a loyal, long-term patient relationship.

Experity and Solv are patient engagement solutions, but they take fundamentally different approaches. Solv operates as a healthcare marketplace focused on patient acquisition. Experity integrates patient engagement into a complete urgent care operating system. The following comparison will help you evaluate which solution best fits your clinic’s needs.

Solv logo

Solv Health is a digital healthcare platform offering patient engagement solutions that connect patients with same-day and next-day care. Their platform includes online scheduling, digital registration, virtual waiting rooms, and automated patient communications. Solv serves urgent care, primary care, and women’s health providers.

Experity provides a comprehensive urgent care patient engagement solution as part of its on-demand healthcare operating system. The platform features online appointment scheduling with Google integration, digital registration, dynamic queue management, automated patient communications, and reputation management tools with AI-powered issue tracking.

These capabilities integrate seamlessly with Experity’s urgent care platform, which also includes EMR and practice management, revenue cycle management, teleradiology, and urgent care business analytics optimized for high-volume walk-in clinics.

Give your patients the seamless digital experience they expect, from first click to follow-up care.

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Find the Best Patient Engagement Software for Urgent Care

EXP 2021 Icons Confidence

Primary Focus

Solv

Marketplace-based patient acquisition and digital scheduling.

Experity

A complete urgent care operating system with integrated workflows and solutions.

Why choose Experity?

Purpose-built for urgent care with 20+ years of industry expertise.

EMR Page Icons Reports And Visualization

Platform Scope

Solv

Patient engagement and scheduling platform.

Experity

Comprehensive platform including EMR, PM, RCM, and patient engagement.

Why choose Experity?

Get everything you need from one vendor.

Vibrating Phone Icon

Urgent Care Patient Engagement

Solv

Online scheduling, digital registration, virtual waiting rooms, automated communications.

Experity

Complete patient journey management including scheduling, registration, queuing, communications, and feedback.

Why choose Experity?

Integrated patient engagement designed for urgent care workflows.

EXP Icons Tablet

Electronic Medical Records

Solv

No EMR; integrates with third-party systems.

Experity

Purpose-built urgent care EMR that charts 80% of visits in under 60 seconds.

Why choose Experity?

EMR and patient engagement work seamlessly together.

EXP 2021 Icons RCM

Revenue Cycle Management

Solv

Basic payment processing and collection tools.

Experity

Complete RCM solution with real-time eligibility checks, urgent care coding, and claim management.

Why choose Experity?

Integrated billing and revenue optimization built for urgent care.

RCM Page Icons 2 Training

Business Intelligence

Solv

Basic analytics focused on patient acquisition and engagement.

Experity

Comprehensive analytics and dashboards for clinical, operational, and financial KPIs.

Why choose Experity?

Access deeper insights specific to urgent care performance.

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Customer Support

Solv

Standard support during business hours.

Experity

U.S.-based support from urgent care specialists.

Why choose Experity?

Support from urgent care experts who understand your business.

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Implementation and Onboarding

Solv

Self-service implementation with basic training resources.

Experity

Self-directed or white glove implementation options.

Why choose Experity?

Expedited implementation with urgent care expertise.

Empower Your Patients with Digital Tools

HCA Healthcare LogoBayCare Heath System - LogoGoHealth Urgent Care - LogoFastPace Health LogoCarolina Health Systems Atrium Health LogoBanner Health - Logo

Time Icon

Reduce wait times by 80% with smart queuing

UX 2021 LPregister1x

Earn 3x more reviews online with surveys

Payments Hub Icons Reduce Time To Pay

Register patients online in under 8 minutes

Ready for more engaged and longer-lasting patient relationships?

Find out why over 50% of urgent care clinics choose Experity’s comprehensive platform.

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Our partnership with Experity has already improved our Net Promoter Score (NPS)

By offering a user-friendly channel to schedule an appointment while waiting elsewhere, rather than in a line outside.

Dr. Vincent Campasano
Chief Operating OfficerCityMD

Choosing the Best Patient Engagement System for Urgent Care

Why is patient engagement important in on-demand healthcare?

Patient engagement drives urgent care success in three key ways. First, it helps attract new patients through convenient online scheduling and digital registration. Second, it improves the patient experience by reducing wait times and providing clear communication. Third, it builds patient loyalty through consistent follow-up and feedback collection.

Which patient engagement tools matter most for urgent care clinics?

The most impactful patient engagement tools for urgent care are online scheduling, digital registration, queue management, and automated digital communications. Online scheduling lets patients book visits at a time convenient for them. Digital registration reduces wait times and improves data accuracy, while queue management helps staff track patients efficiently. Automated communications keep your patients informed before, during, and after their visit. Together, these solutions create a convenient, friendly, and supportive environment for on-demand healthcare.

What are the benefits of using an integrated PE, EHR/PM, and RCM platform?

An integrated platform eliminates duplicate data entry and reduces errors. Staff spend less time switching between systems. Patient information flows seamlessly from registration to charting to billing. Integration improves efficiency, reduces costs, and creates a better experience for patients and staff.

How can urgent care centers measure their patient engagement efforts?

Key metrics for patient engagement include online booking rates, registration completion rates, average wait times, and patient satisfaction scores. Clinics should also track patient retention rates and review volume. An integrated patient engagement platform with urgent care business intelligence provides easy access to these metrics through built-in reporting tools and dashboards.

 

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