Patient engagement software is the foundation of your urgent care clinic’s patient experience. Your patients expect seamless digital interactions throughout their care journey. They want convenient access to information and timely communications from their healthcare provider. The right patient engagement platform can make the difference between a one-time visit and a loyal, long-term patient relationship.
Experity and Solv are patient engagement solutions, but they take fundamentally different approaches. Solv operates as a healthcare marketplace focused on patient acquisition. Experity integrates patient engagement into a complete urgent care operating system. The following comparison will help you evaluate which solution best fits your clinic’s needs.
Solv Health is a digital healthcare platform offering patient engagement solutions that connect patients with same-day and next-day care. Their platform includes online scheduling, digital registration, virtual waiting rooms, and automated patient communications. Solv serves urgent care, primary care, and women’s health providers.
Experity provides a comprehensive urgent care patient engagement solution as part of its on-demand healthcare operating system. The platform features online appointment scheduling with Google integration, digital registration, dynamic queue management, automated patient communications, and reputation management tools with AI-powered issue tracking.
These capabilities integrate seamlessly with Experity’s urgent care platform, which also includes EMR and practice management, revenue cycle management, teleradiology, and urgent care business analytics optimized for high-volume walk-in clinics.
Marketplace-based patient acquisition and digital scheduling.
A complete urgent care operating system with integrated workflows and solutions.
Purpose-built for urgent care with 20+ years of industry expertise.
Patient engagement and scheduling platform.
Comprehensive platform including EMR, PM, RCM, and patient engagement.
Get everything you need from one vendor.
Online scheduling, digital registration, virtual waiting rooms, automated communications.
Complete patient journey management including scheduling, registration, queuing, communications, and feedback.
Integrated patient engagement designed for urgent care workflows.
No EMR; integrates with third-party systems.
Purpose-built urgent care EMR that charts 80% of visits in under 60 seconds.
EMR and patient engagement work seamlessly together.
Basic payment processing and collection tools.
Complete RCM solution with real-time eligibility checks, urgent care coding, and claim management.
Integrated billing and revenue optimization built for urgent care.
Basic analytics focused on patient acquisition and engagement.
Comprehensive analytics and dashboards for clinical, operational, and financial KPIs.
Access deeper insights specific to urgent care performance.
Standard support during business hours.
U.S.-based support from urgent care specialists.
Support from urgent care experts who understand your business.
Self-service implementation with basic training resources.
Self-directed or white glove implementation options.
Expedited implementation with urgent care expertise.
Find out why over 50% of urgent care clinics choose Experity’s comprehensive platform.
By offering a user-friendly channel to schedule an appointment while waiting elsewhere, rather than in a line outside.
Patient engagement drives urgent care success in three key ways. First, it helps attract new patients through convenient online scheduling and digital registration. Second, it improves the patient experience by reducing wait times and providing clear communication. Third, it builds patient loyalty through consistent follow-up and feedback collection.
The most impactful patient engagement tools for urgent care are online scheduling, digital registration, queue management, and automated digital communications. Online scheduling lets patients book visits at a time convenient for them. Digital registration reduces wait times and improves data accuracy, while queue management helps staff track patients efficiently. Automated communications keep your patients informed before, during, and after their visit. Together, these solutions create a convenient, friendly, and supportive environment for on-demand healthcare.
An integrated platform eliminates duplicate data entry and reduces errors. Staff spend less time switching between systems. Patient information flows seamlessly from registration to charting to billing. Integration improves efficiency, reduces costs, and creates a better experience for patients and staff.
Key metrics for patient engagement include online booking rates, registration completion rates, average wait times, and patient satisfaction scores. Clinics should also track patient retention rates and review volume. An integrated patient engagement platform with urgent care business intelligence provides easy access to these metrics through built-in reporting tools and dashboards.
Provide Convenience. Reduce Anxiety. Boost Satisfaction.