Experity vs. Athenahealth
Comparing Electronic Medical Records, Practice Management, and Patient Experience in Urgent Care Software
Choosing the right software solutions to power your urgent care practice can be confusing. If you’re like most urgent care organizations, your primary focus is on providing exceptional patient care. Patients come to you for visits that fit into their busy schedules. They want to feel better, but they don’t want to wait too long to see a provider, and they want to be in and out fast.
To meet – or exceed – their expectations, you need technology solutions that do all of that, but also manage electronic medical records (EMR), streamline your operations, save time for your staff and providers, and achieve financial efficiencies.
We understand that not all on-demand healthcare practices are the same – even though they may have the same underlying goals. The following is a point-by-point comparison between Experity and Athenahealth, one of our competitors for your business.
We believe there are a number of reasons that Experity is the right fit for the majority of urgent care practices, but the comparison below will help you see why.
Athenahealth specializes in network-enabled services for healthcare providers. Athenahealth’s products aim to automate and streamline healthcare practice management for medical groups and health systems. The company’s customers include medical practices, hospitals, and health systems of various sizes.
Healthcare providers use Athenahealth’s solutions to improve their efficiency, enhance patient care, and optimize revenue cycle management. While Athenahealth serves a wide range of specialties, including primary care and ambulatory services, it has made recent moves to enter the urgent care market.
Experity provides software solutions for urgent care clinics. With over 20 years of experience in the urgent care sector, Experity offers a full suite of integrated tools, including electronic medical records and practice management, urgent care business intelligence, revenue cycle management and patient engagement solutions.
Experty’s platforms are purpose-built for the unique needs of urgent care, helping clinics manage high patient volumes efficiently, reduce administrative burdens, and improve patient satisfaction.
What Is the Best EMR/PM Solution for Your Clinics?
Target Market
Athenahealth
Designed for primary care and ambulatory services.
Experity
Designed for urgent care.
Why choose Experity?
Experity is optimized for high-volume, walk-in clinics, making it better suited for the fast-paced urgent care environment.
Patient Engagement Tools
Athenahealth
Patient portals and communication tools for appointment-based patient interactions.
Experity
Online self-scheduling and patient registration, dynamic queue management that merges walk-ins + book-aheads, SMS communication, and real-time updates.
Why choose Experity?
Experity is optimized for urgent care’s unique demands, including walk-in patients. Data flows directly from patient engagement to practice management tools, streamlining patient flow.
Revenue Cycle Management (RCM)
Athenahealth
Athenahealth provides RCM software, but it lacks specialized workflows for urgent care billing.
Experity
PM designed for urgent care with coding recommendations, optimized workflows, and, along with our RCM services, faster collections.
Why choose Experity?
Experity’s RCM and PM provide faster claim processing and optimized revenue through urgent care-specific billing solutions.
Support & Implementation
Athenahealth
Offshore support. Some clients report lack of expertise in urgent care-specific support.
Experity
100% US-based support.
Users can choose either self-directed implementation or a white-glove implementation with hands-on support and personalized training.
Why choose Experity?
Experity provides expert implementation and problem resolution for urgent care facilities.
Experity also offers a convenient chat bot with extended hours, a comprehensive knowledge base, and more.
EMR/PM
System
Athenahealth
Designed for a broad range of specialties but lacks complaint-driven charting templates.
Experity
Designed for urgent care, with complaint-driven templates enabling charting of over 90% of visits in under two minutes.
Why choose Experity?
Streamlined to serve the high-speed demands of urgent care, reducing administrative time and improving efficiency.
Teleradiology
Services
Athenahealth
Does not provide native teleradiology services but can integrate with external radiology solutions.
Experity
Fast, in-house teleradiology services with a 99.9% accuracy rate and 365-day access.
Why choose Experity?
Experity’s integrated teleradiology solution saves time for urgent care providers while improving patient outcomes.
Startup Consulting
Services
Athenahealth
Healthcare advisory services including strategic consulting, performance management, and technology optimization.
Experity
Urgent care startup consulting for expansion into new locations, new service lines, and process optimization.
Why choose Experity?
Experity provides expertise in urgent care-specific processes, helping clinics grow and optimize efficiently in a competitive sector.
Trusted Partner by 50% of the Urgent Care Market
Register patients in less than 3 minutes
Chart 90% of patient visits in under 2 minutes
Reduce the number of days in AR and collect more payments
Upgrade Your Urgent Care’s Operating System
It’s easier than you think. Our implementation, onboarding, and training specialists have moved hundreds of urgent care clinics to Experity. We’ll be with you every step of the way.
In an urgent care setting where most of it is episodic and speed and efficiency are important to core tenants of our business, the Experity software solution delivers that in spades.
And I think our clinicians really repeat that back to us after they’ve used both types of systems and they really like the charting system in Experity.
Andrea Malik Roe
President/Co-Founder, CRH Healthcare
Clinic Management and EMR Software FAQ
Why should I choose clinic management software specifically built for urgent care?
Urgent care-specific software is designed to handle walk-in clinics’ fast-paced, high-volume environment, optimizing patient flow and reducing administrative tasks while increasing patient throughput and revenue.
Does Athenahealth offer specific urgent care functionality?
Athenahealth’s platform mainly focuses on primary care and ambulatory services, with limited features tailored for urgent care workflows.
How does Experity’s EMR system improve clinical efficiency for urgent care providers?
Experity’s EMR reduces charting time to under a minute for 80% of urgent care visits. Complaint-driven logic and real-time updates minimize documentation time and improve accuracy. Patient engagement software further enhances efficiency with automated appointment text reminders, online registration, and a scheduling system designed for high-throughput medical practices.
What support packages are available for Experity urgent care software?
Experity offers two implementation packages to suit different levels of support needs. The Basic Package is ideal for self-serve clients who prefer to configure their setup and train independently using our comprehensive digital training resources. The Premium Package provides a “white glove” experience, including dedicated guidance from the Experity Implementation Team and personalized training with a dedicated trainer.
Explore our library of webinars, ebooks, training videos, and case studies.
Does Experity offer support for walk-in and appointment-based workflows?
Yes, Experity supports both walk-in visits and scheduled appointments, allowing clinics to manage different patient flows seamlessly.
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