Frequently Asked Questions

Where can I see details about the Startup Conference

The Startup Conference is occurring at the same time as the Urgent Care Connect conference and will share the General Sessions. To learn more about the Startup Conference, please visit Experity’s Consulting partners on their website here.

Is this event just for Experity Customers?

This conference is an urgent care industry event with content and sessions for all urgent care professionals, whether you are an Experity customer or not.

Is there a group discount?

Yes! When registering three or more people from your team, you will receive the group ticket rate. One primary user will need to register themselves first and then add additional registrants before checking out. If you need to add more attendees after completing the initial registration, the primary registrant can log in and add more attendees to their group at the existing group ticket rate.

All registrants within one group must be from the same company.

When will vendor tickets become available?

Vendor tickets will be available starting August 1, 2025.

When are the scheduled price increases?

Early Bird discount rates will run until September 9, 11:59pm Central Time. Advanced discount rates will run until December 12, 11:59pm Central Time. Standard rates will run until February 19 at 11:59 pm Central Time, whereas on-site prices will begin until the show closes.

Are walk-in tickets available?

Yes, we will accept walk-in registrations during the event as long as we do not sell out beforehand. Please note that the All Access Pass prices will increase to the onsite price of $1,199 effective 2/20/2026. See the registration page for more information.

Am I able to transfer my ticket if I can no longer attend?

Yes. To transfer your ticket, email customerservice@experityevents.com.

I am having issues completing my registration for the event, what do I do?

For best performance, we recommend using Chrome to register. Additionally, be sure to enable cookies and disable all pop-up blockers or ad blockers as they could cause additional issues. Still having issues? Contact us at customerservice@experityevents.com and a member of our team will reach out to you.

What is the dress code?

Business casual is appropriate for all events.

What is the cancellation policy?

All cancellation requests must be made in writing by sending an email to customerservice@experityevents.com. All cancellations will incur a $100 non-refundable processing fee. No refunds will be issued for cancellations received after January 22, 2026. Attendees may substitute another attendee from the same company at no charge by emailing customerservice@experityevents.com.