Frequently Asked Questions

When should I plan to arrive and leave?

For the full experience, plan on arriving in the evening of Monday, February 12th (or early in the morning of Tuesday, February 13) and leaving on Thursday, February 15th.

Tuesday, February 13: Training and the welcome reception will run from 10:00am-7:00pm. If you will not be participating in the Training sessions, the program begins at 3pm.

Wednesday, February 14: Sessions and the closing party will run from 8:00am-9:30pm.

What is the cancellation policy?

If cancellation occurs within 60 days of purchase, a full refund will be provided. If the cancellation occurs after 60 days, no refund will be provided. If you are using a group pricing you must have 3+ attendees registered in order to capitalize on the discounting. If you want to cancel and swap your ticket with another attendee, please email customerservice@experityevents.com.

Pricing will be adjusted automatically in the event that only 2 people instead of 3+ will be attending.

Is there a group discount?

Yes! When registering three or more from your team, use the ticket Group: All Access Pass for a $350 discount per pass. All registrants must be from the same company and register at the same time.

Do you have walk-in tickets available?

Yes, we are accepting walk-in registrations during the event. Please note, the All-Access Pass price increases to $1,199 effective 1/27/2024.

Am I able to transfer my ticket if I can no longer attend?

Yes. To transfer your ticket, email customerservice@experityevents.com.

I am having issues completing my registration for the event, what do I do?

For best performance, we recommend using Chrome to register. Additionally, be sure to enable cookies and disable all pop-up blockers or ad blockers as they could cause additional issues. Still having issues? Contact us at customerservice@experityevents.com and a member of our team will reach out to you.

How do I sign up for training?

To register for training, head to the Register Now page and select the training you would like to attend. You must purchase an All-Access Pass to attend the training sessions or email customerservice@experityevents.com.

Is this event just for Experity Customers?

This conference is an urgent care industry event with content and sessions for all urgent care professionals, whether you are an Experity customer or not. You can explore the agenda here.

What is the dress code?

Business casual is appropriate for all events.

Where do I stay?

The event is being held at the Fairmont Austin 101 Red River Street, Austin, Texas 78701. All conference sessions, keynotes, and the welcome reception will be held onsite so we encourage you to stay with us at the Fairmont for the best experience. Book your room using our conference discount directly through this link.

Questions about the hotel?

Reach out to the Fairmont Austin or email austin@fairmont.com.

Can I bring my family?

Yes, the Fairmont Austin has options for visitors of all ages. From a rooftop pool to a spa, there is something for everyone. Your family can enjoy the Fairmont Austin amenities while you network and learn with the industry’s brightest leaders. See all the amenities here.