Urgent Care Connect
Explore industry trends, best business practices, and growth opportunities that will take your clinic to the next level.
Discover how to use Experity solutions to improve performance, clinic operations, and the patient experience.
Join industry billing experts to learn how to master the unique complexities of your urgent care clinic’s billing.
Learn the fundamentals necessary to launch an urgent care center, from site selection and financial feasibility to establishing clinical operations.
Learn how to leverage features you may not be using to get the most benefits possible from your EMR/PM and Patient Engagement Solutions.
This year’s agenda features a dynamic mix of content from evolutionary ideas about technology and its impact on the future of healthcare to practical guidance to get the best outcomes when using Experity.
Focus: Contingency Planning and Post-Crisis Recovery
The Change Healthcare outage exposed significant vulnerabilities in healthcare infrastructure across the country. This impacted service delivery, revenue capture, provider compensation, and patient care. In this session, we’ll discuss how it happened, how it can be prevented, and how to bounce back. As the frequency of healthcare data breaches increases at a staggering rate – doubling over the last five years – this session will help you prepare for when, not if, it happens.
Focus: Teleradiology Services
X-ray services strongly differentiate urgent care from retail health clinics . In a market where hiring a radiologist can be cost-prohibitive, teleradiology services can conveniently extend your team to deliver timely overreads that are more accurate than ever before. In this session, you’ll learn how providing X-rays and AI-assisted reads can improve the patient experience and make your clinic stand out from in-the-box retail clinics.
Focus: Business Intelligences
Discover practical strategies for integrating data-driven insights into your clinic’s everyday practice to improve patient care and clinic performance. During this session, we’ll explore how to utilize business analytics to enhance financial, clinical, and operational decision-making. Make your data work for you to optimize every aspect of your practice, and improve patient outcomes
Focus: Marketing and Promotion
Over the last few decades, Urgent Care has become a defacto brand, which is good for the industry, but not great when you need to differentiate yourself in a competitive market. This panel will discuss strategies for attracting and retaining patients through digital marketing, community outreach, and brand differentiation. Learn how to leverage data-driven techniques to boost patient acquisition and be the powerhouse that stands out in a crowded field of competitors.
Focus: eRge and Google Integration
As consumers, patients have come to expect predictive, frictionless experiences through technology for any kind of service – whether onsite or online. Urgent cares must start thinking of patients as healthcare consumers and adjusting the experience to reflect that if they want to remain relevant. In this session, we’ll discuss how to change the mindset of running an urgent care more like eCommerce than traditional healthcare without compromising the quality of care.
Focus: RCM and Analytics
How do you effectively use analytics to improve your RCM performance? In this session, learn what data provides the best insight for your goals, who should have access, and how to transform information into an action plan.
Focus: Staffing – Culture and Leadership
Gain actionable insights on how to support your staff for a stronger business. Experity’s Human Resources experts will discuss modern challenges and solutions around keeping employees engaged and bought in to the success of your business..
Focus: M&A
If you want to do more to grow than increase your marketing budget, there are various way you can expand your business. Learn what opportunities exist and how to approach each for the greatest success and alignment with your brand
Focus: Patient Experience and Satisfaction
In the past, a quality healthcare experience was determined only by one part of the patient experience: what happened inside the exam room. But today, patients want more. As healthcare consumers, they expect access to online appointments and registration, digital engagement, and more. Join this session to see how to approach convenience, cost, and care quality to deliver on the expectations of the next generation of urgent care patients.
Focus: C&C
Failure to accurately contract and credential providers can result in billing violations that lead to serious consequences, like hefty fines or even jail time. But payers don’t make it easy for urgent cares to get it right, and the process is only becoming more complicated. Join our C&C experts to get answers to common questions about the process and how to navigate delays without losing your provider or breaking the rules.
Focus: RCM and Analytics
How do you effectively use analytics to improve your RCM performance? In this session, learn what data provides the best insight for your goals, who should have access, and how to transform information into an action plan.
Focus: Crisis Management – Audit Preparation
The likelihood and outcomes of being audited may be more in your control than you think. The better you understand the process, the more likely you are to either avoid an audit or come out on top. This session dives into the real-life example of how clinics reduced their audit frequency, and how they achieve the best outcomes in the audits they do undergo.
Focus: RCM and Billing Practices
Revenue cycle management is the responsibility of everyone at your clinic. But are you utilizing the most reliable employee of all? Your system is designed and automated to help you improve processes, reduce errors, and recoup more revenue owed. Learn tips and tricks from product gurus that will help you leverage your system to optimize your revenue to its full potential.
Focus: RCM, Billing, and Staffing
Getting paid the revenue you earn is the responsibility of your entire urgent care team. Although your billing squad does a lot of the heavy lifting, everyone from your front desk staff to providers has a stake in your RCM success. In this session we’ll discuss clinic-wide billing best practices and how you can execute for the win.
Focus: Billing and Coding
Reworking rejections and denials adds a significant expense to your operations — and that’s assuming the claim is resubmitted, accepted, and paid in full. Additionally, issues like under-coding result in receiving less revenue than you earned. Save yourself the headache and get it right the first time. Get these expert coding tips to submit cleaner claims for optimized reimbursement.
Focus: Billing Trends and Patient Experience
Urgent care billing is evolving with advancements in technology, changing healthcare policies, and shifting patient preferences. This panel will discuss key trends like value-based care, population health management, and alternative payment models, and how they are reshaping billing practices. Learn how to stay agile and succeed in the rapidly changing healthcare landscape.
Focus: RCM, Coding and Billing
Open forum to ask any and all billing related questions of our top billing experts.
Focus: RCM (outsourcing)
It’s common for urgent care owners to feel like keeping their billing in-house lets them maintain more control over their RCM. But unless that owner is an expert in urgent care billing, they may not understand the risks and process gaps that can cause them to bleed revenue. In this session, we’ll go over the advantages and pitfalls of onsite billing vs outsourcing so you can better determine which option not only yields the best financial returns, but also gives you the most control over your billing process.
Focus: Patient Experience and Satisfaction
In the past, a quality healthcare experience was determined only by one part of the patient experience: what happened inside the exam room. But today, patients want more. As healthcare consumers, they expect access to online appointments and registration, digital engagement, and more. Join this session to see how to approach convenience, cost, and care quality to deliver on the expectations of the next generation of urgent care patients.
Focus: PE and Patient Experience
Share recent features developed that helps improve the patient experience (Formal abstract in process)
Focus: Billing – Claims Reconciliation
Claims processing is an intricate workflow involving multiple checkpoints that every claim must go through before it’s approved. The success of your claims process directly impacts your revenue potential. Join this session to learn how to effectively track the cycle of a claim to ensure timely filing and improved revenue health.
Focus: EMR- Ambient Scribe
Charting plays a critical role in any healthcare visit, but in an environment like urgent care, it can create challenges in meeting goals around patient and provider satisfaction. Experity’s EMR is already designed to reduce charting time, but thanks to advancements in technology, charting will not only become faster and easier, but also more accurate. Join this discussion to see powerful improvements AI can deliver for efficiency, patient care, door-to-door time, and more.
Focus: EMR- DDx
Differential Diagnosis (DDx) is crucial for patient care, and when documented, also brings important visibility to audits and other legal reviews. Experity’s DDx feature, which helps providers streamline this can’t-miss process, was released a year ago. Join this data-driven discussion as we measure the impacts of the DDx feature on.
Focus: Business Intelligence
Urgent care can be wildly unpredictable, but industry insights can help you be better prepared for fluctuations and anomalies that impact your business. For years, Experity has been tracking key industry data that helps us not only evaluate current trends but forecast future trends. Whether it affects your staffing plans, inventory, marketing, or tech investments, this session can help you make smarter decisions about tomorrow today.
Focus: eRge and Google Integration
As consumers, patients have come to expect predictive, frictionless experiences through technology for any kind of service – whether onsite or online. Urgent cares must start thinking of patients as healthcare consumers and adjusting the experience to reflect that if they want to remain relevant. In this session, we’ll discuss how to change the mindset of running an urgent care more like eCommerce than traditional healthcare without compromising the quality of care.
Focus: Teleradiology Services
X-ray services strongly differentiate urgent care from retail health clinics . In a market where hiring a radiologist can be cost-prohibitive, teleradiology services can conveniently extend your team to deliver timely overreads that are more accurate than ever before. In this session, you’ll learn how providing X-rays and AI-assisted reads can improve the patient experience and make your clinic stand out from in-the-box retail clinics.
Using the Experity operating system? Join Experity gurus to learn how to optimize your system and follow best practices for streamlining clinic operations.
An appointment system will be available closer to the event for you to reserve your time with the Guru you need!
In this session we will review the integration from Patient Engagement to the Practice Manager. Identify workflow requirements and integrated features.
In this session we will review the visit template feature and showcase how to build in own practice. We will also showcase discharge order sets.
Demonstrate the EPS statement options including print, fax, and email. This session will also review employer set-up.
Outline the steps required for successful provider set-up including prescribing.
Showcase the EMR task bar including descriptions of the individual task buckets
In this session we will review the EMR/PM scanning features including document categories, visit level and account level scanning.
Review the intention of the employer portal including workflow and employer usage
Demonstrate the Experity user security including menus, programs, and program parameters.
This conference has something for everyone in your clinic and is a must attend for key leaders on your team.
Have questions about the event? Contact us.
