Sept Industry Notes: EOBs during the Change Healthcare Service Outage 

CDPHP: Issuing of EOBs during the Change Healthcare Service Outage 

As a result of the Change Healthcare security issue and service outage beginning in early 2024, Capital District Physicians’ Health Plan (CDPHP®) was unable to send full Explanation of Benefits (EOB). From February 27 to August 20, 2024, CDPHP had sent EOB-like documents in order to mitigate this service disruption to you. 

With Change Healthcare service now restored, CDPHP will be issuing official EOBs for claims submitted from mid-February through mid-August. These documents are to replace the EOB-like documents previously mailed and are informational-only for previously processed claims. 

As you receive the EOBs in the weeks ahead, mailings of these EOBs may be combined with more recent EOBs or checks. Check numbers and claim information may be cross-referenced by logging into your account on the secure CDPHP provider website.