Born and raised in suburban Minneapolis, Phyllis has spent her professional career in the world of billing and compliance—guiding teams around the obstacles and over the hurdles that interfere with full compliance. She believes that education and communication are key to creating and nurturing a culture of compliance. “Everyone wants to do the right thing. My role is to make sure everyone knows the right thing—both within the company and our clients.” As the company’s Compliance and Privacy Officer, Phyllis supports the company’s RCM efforts by providing education, helping to develop best practices and standards policies, and ensuring compliant documentation, not only for Experity, but for all of our customers.
Brian Cruz, MD, MBA, is a board certified Emergency Medicine physician, and serves as the Regional Medical Director at PhysicianOne Urgent Care operating 23 centers in New England. He is also a Clinical Instructor of Medicine at Tufts Medical School and the 2019 Preceptor of the Year Award recipient.