Skip to Main Content


In the wake of the pandemic, we see an urgent care market today that looks very different than it did in 2019. Notably, patient behavior has changed, and the economy is likely impacting how people decide whether to seek medical care. Although historically, urgent care operators have measured clinic performance against historical industry benchmarks, those benchmarks have changed with the market. It’s time to reassess what KPIs matter and how we begin to establish new and relevant benchmarks for today’s urgent care market.

Join Experity’s VP of Finance, Brooks Pidde, for this webinar where we’ll discuss the importance of benchmarking and explore current industry data based on the recently released Urgent Care Quarterly. We’ll discuss:

  • The importance of benchmarking
  • Market changes affecting visit volume and performance
  • Critical KPIs to keep you on track
  • How business analytics can guide smart decisions

Don’t miss valuable discussion to review current benchmarks and set new benchmarks for your business that reflect the current on-demand healthcare climate. Watch now.

Additional Resources

Check out some of our other resources

6 Benefits of Teleradiology Overread Services

X-ray is considered a defining feature of urgent care, and as an alternative to the emergency department, many clinics offer…

How to Win Patients Over for Increased Retention

Explore pain points in the patient journey and how to address each for increased patient retention and better business practices.

Change Healthcare (Optum) Outage FAQs

latest update: 4/4/2024 Experity/Waystar Webinar [UPDATED 4/4/24] Experity partnered with Waystar to host a second, one-hour webinar for SaaS clients…