Webinar details

Recorded | Tuesday, December 15 at 11am CT/12pm ET

Over the last few months, urgent care has seen a 46% increase in visit volume nationwide. In addition, urgent care is administering 25% of all U.S. COVID-19 tests each week, more than 360,000 tests per day. The combination of this heavy foot traffic and the pandemic have resulted in providers carrying stress like never before.

How can you help your physicians and staff members mitigate stress and prevent burnout? Join NERUCA and Experity for a webinar where we’ll discuss:

  • The Maslach Burnout Inventory and how burnout can effect patient care
  • How to differentiate between experiencing stress and being burnt out
  • The role of imagery in stress reduction and how to utilize at least one stress reducing technique that involves imagery
  • Insights from physicians and urgent care leaders who have successfully navigated this

In partnership with:


About the Hosts

Susan F. Reynolds, MD, PhD

Dr. Susan Reynolds is the President and CEO of The Institute for Medical Leadership, which for over sixteen years has been conducting organizational assessments, physician leadership development programs, Chief Medical Officer services, executive and physician coaching, and strategic transformation retreats for numerous hospitals and healthcare systems, academic medical centers, medical groups, and medical associations throughout the United States. Dr. Reynolds is a former emergency physician, emergency medical center CEO, White House health care advisor, and Chief Medical Officer.

Alan Ayers

Alan Ayers serves as CEO of Velocity Urgent Care, a venture of Sentara Healthcare, which is the fastest growing urgent care provider based in Virginia. Ayers has over 14 years’ experience in strategic planning, business development, clinical operations, sales/marketing, and customer service for urgent care, occupational medicine, and primary care facilities of all sizes.