Wait Time Trends and Their Impact on Patient Satisfaction

In a world where consumers of all kinds are accustomed to services delivered on-demand, healthcare providers are being called to adjust their approach to patient care. With more healthcare alternatives available, patients can choose providers based on convenience, quality of care, and other personal expectations. There may be no other healthcare segment as deeply affected as the urgent care industry. Urgent care was born, in part, as a response to patients’ growing demand for a convenient, affordable alternative to traditional primary and emergency room care.

On this landscape, using technology to meet the patient where they are and collecting patient feedback becomes much more important to providers who hope to grow their business. Using data to keep in-clinic time down and improve patient satisfaction can be the difference in the success of an urgent care clinic.

In this third volume, we explore:

• Average urgent care wait times
• The effect of visit volume on length of clinic visit
• The psychology of waiting and how it affects urgent care patients