Webinar details

On-Demand Webinar

The COVID-19 pandemic made 2020 a year that will go down in the history of global health. Everyone in the industry has been affected in ways that we could never have anticipated.

As we navigate this new normal, good data tells stories and teaches lessons that will help us continue to be a relevant, resilient, and effective healthcare solution, no matter what the future holds.

Join Experity leadership as they look at the U.S. COVID-19 timeline, the data and trends, and how urgent care has responded over the last five months. During this webinar session, they will discuss:

  • The effect of national events and emergencies on the industry
  • The fall and rise of urgent care visit volume–by the numbers
  • Urgent care COVID-19 testing status
  • Telemedicine trends
  • Urgent care operational considerations in the new normal


About the Hosts

David Stern

Dr. David Stern has served as Experity’s CEO since the company was formed in 2019. Stern founded Practice Velocity in 2002 with the goal of providing urgent care-focused technology solutions to the fledgling industry. He was also a partner at Physicians Immediate Care, operating 20 urgent care centers in the Midwest. David knows firsthand the challenges that clinics face as they attempt to deliver the best patient experience, stay relevant, and be profitable.

Lou Ellen Horwitz

Lou Ellen Horwitz is the CEO of the Urgent Care Association. Prior to UCA she directed organizational and professional development work for in private urgent cares, a franchise system, and health systems. Lou Ellen was the first executive director at UCAOA and also participated in the creation of UCA affiliates including the College of Urgent Care Medicine, the Urgent Care Foundation, and the Urgent Care Services Corporation.

Callan Young

As the newest leader on the Experity team, Callan Young, SVP of Marketing, refuses to be a follower, which has driven her success as a strategic marketing leader. She brings 12+ years of experience in the B2B hypergrowth software space helping companies align their go to market plans with their customers’ needs. Callan works hard to make herself, those she works with, and her customers better marketers and leaders.

Brooks Pidde

Brooks Pidde, Director of Finance and resident data guru, understands the art of taking something complex and breaking it down, by the numbers, to tell a story that can drive smart decision-making. Brooks has been behind the Urgent Care Quarterly since its inception in 2017 and knows urgent care data like no one else.