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Speakers

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David Stern

CEO, Experity

Dr. David Stern has served as Experity’s CEO since the company was formed in 2019. Stern founded Practice Velocity in 2002 with the goal of providing urgent care-focused technology solutions to the fledgling industry. He was also a partner at Physicians Immediate Care, operating 20 urgent care centers in the Midwest. David knows firsthand the challenges that clinics face as they attempt to deliver the best patient experience, stay relevant, and be profitable.

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Callan Young

SVP, Marketing, Experity

As the newest leader on the Experity team, Callan Young, SVP of Marketing, refuses to be a follower, which has driven her success as a strategic marketing leader. She brings 12+ years of experience in the B2B hypergrowth software space helping companies align their go to market plans with their customers’ needs. Callan works hard to make herself, those she works with, and her customers better marketers and leaders.

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Lou Ellen Horwitz

CEO, Urgent Care Association

Lou Ellen Horwitz is the CEO of the Urgent Care Association. Prior to UCA she directed organizational and professional development work for in private urgent cares, a franchise system, and health systems. Lou Ellen was the first executive director at UCAOA and also participated in the creation of UCA affiliates including the College of Urgent Care Medicine, the Urgent Care Foundation, and the Urgent Care Services Corporation.

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Brooks Pidde

Director of Finance, Experity

As the resident data guru, Brooks understands the art of taking something complex and breaking it down, by the numbers, to tell a story that can drive smart decision-making. Brooks has been behind the Urgent Care Quarterly since its inception in 2017 and knows urgent care data like no one else.

Recommended Resources

How to Win Patients Over for Increased Retention

Explore pain points in the patient journey and how to address each for increased patient retention and better business practices.

The Patient Experience Beyond the Ordinary

This keynote from our recent Urgent Care Connect Conference features Dr. Thom Mayer, a widely sought-out speaker on the healthcare…

Urgent Care Success Factors

Read this UCQ issue to see the latest visit trends and explore the threads common to thriving, growth-minded urgent care…