The Results

The Right EMR Solutions and Partner for a 21st Century Urgent Care Practice

After only a few months of partnership with Experity, Compcare has seen an improvement in their workflows, billing, and processes. They’re noticing a lot fewer errors than with their previous platform and fewer complexities in getting the job done. “That just goes a show that obviously Experity is investing in the R and D, and making a quality product,” said Cooper.

“We’re really modern in the approach that we take to patient care and business-to-business operations,” said Cooper. He wants to provide a hassle-free environment where patients are comfortable and at ease, and he believes that process has a big effect on achieving this goal. “Now our processes — from checking in to the visit to discharge — are really quick and simple. You have quality time with your doctors. It’s not a rushed environment.”

Everyone at Compcare is committed to making sure that patients are welcomed and that they know they have easy access to affordable healthcare. According to Cooper, to be successful, they are focused on making urgent care more of a retail experience where patients come in, they’ve already checked in, they have a very short wait time, and they see friendly providers. “Tell patients their costs up front, get them seen in 45 minutes or less. That’s the big goal.”

“I really saw the value in where Experity’s going in the technology aspect,” said Cooper. “I think they’re more in line with what we do and how efficiently we operate compared to a lot of the other EMRs where you’re just another client.

Experity definitely wants to build the best product, and they’re definitely headed there. That’s why we decided that it was important to partner with a company that was going match where we will be in five years — Technology evolves. Right? And it gets better. We plan to continue using Experity to help us do that.”