Introducing
Experity Care Agent
The AI Agent Built to Revolutionize Patient Engagement
Meet Care Agent
The always-on, AI-powered patient engagement assistant, purpose-built for urgent care. It’s your clinic’s digital front door, connecting with patients before, during, and after the visit, automatically and securely.
We’re introducing the first phase of this new feature with limited skills, including digital discharge instructions and lab results, but it’s only the beginning of what Care Agent is capable of in the coming months.
As your needs evolve, Care Agent evolves too, unlocking new workflows and driving more value for your clinic with each phase.
How Care Agent Benefits You
Care Agent isn’t just smart tech. It’s a strategic extension of your team. Whether you’re trying to reduce manual tasks, improve communication, or meet rising patient expectations, Care Agent delivers real results from day one.
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Saves Staff Time
Automates routine communication, so your team can focus on care, not callbacks
Delivers a Modern Patient Experience
Mobile-first, secure text messaging — no apps, no portals, no logins, ever
Drives Patient Satisfaction
Timely, personalized updates build trust and keep patients informed
Scales With Your Clinic
Start with high-impact automations; expand to advanced engagement over time
Seamless with Experity EMR
Built-in integration delivers real-time efficiency from day one
Skills Available Now
Just like a great team member, Care Agent brings specific skills to the table — only these are powered by AI. Skills are the tasks Care Agent is trained to handle on your behalf, like sending discharge instructions or delivering lab results. Each one is designed to reduce manual work for your staff and create a smoother experience for patients. Here are the skills Care Agent is already putting to work in urgent care clinics today.
Enable Care Agent TodayDischarge Instructions & Lab Results
Available Today for All Experity EMR Clients
The Challenge
Manual delivery of post-visit instructions and lab results takes staff away from patients and leaves patients waiting for critical information.
The Solution (Care Agent Skills)
- Digital Discharge: Instantly sends discharge instructions securely via text — no paper, no portal, no missed information
- Lab Result Delivery: Delivers lab results and provider notes directly to patients’ phones, keeping them informed and reducing inbound calls
The Benefits:
- Staff spend less time on follow-up calls and paperwork
- Patients receive timely, easy-to-understand information — improving outcomes and satisfaction
- Clear, trackable communication means no more lost or unread instructions
- Discharge Instructions are FREE for all Experity EMR customers
Skills Coming Soon
Care Agent is always learning. As we continue to expand its capabilities, new skills will roll out to support more parts of the patient journey and clinic workflow. Check back often to see what’s on deck or join our update list to be the first to know when new skills go live.
Bill Collection & Booking
The Challenge
Missed payments and inefficient scheduling lead to revenue leakage and staff overload. Patients expect quick, convenient ways to book appointments and pay bills — right from their phones.
The Solution (Upcoming Skills)
- Automated Bill Collection: Care Agent will remind patients of balances and collect payments securely via mobile, accelerating collections and reducing manual follow-up.
- Smart Booking: Patients will soon be able to confirm, reschedule, or cancel appointments with just a text — reducing no-shows and optimizing clinic flow.
The Benefits:
- Reduce billing delays and increase revenue collection with less staff effort.
- Streamline booking and scheduling, leading to fewer no-shows and happier patients.
- Expand the modern, mobile-first experience patients already expect.
Frequently Asked Questions
Still have questions? We’ve got answers. Here’s what clinics like yours often ask about Care Agent — from how it works to what it costs and what’s coming next.
How is Care Agent different from other communication tools?
Care Agent is purpose-built for urgent care and integrated with Experity EMR with real-time automation. No portals or apps required, and no extra work for your team.
Is Care Agent secure and HIPAA-compliant?
Yes. All patient communications are delivered securely and meet full HIPAA requirements.
What does it cost?
The Care Agent Foundation Package, including automated discharge instructions, is FREE for all Experity EMR clients. Digital Lab results and future skills will be available a la carte or in packages/bundles at a reduced price.
How do I activate Care Agent for my clinic?
Just complete the short form below and our team will guide you through setup — no technical expertise required.
What’s next for Care Agent?
We’re continually adding new capabilities, with billing, advanced booking, and more on the near-term roadmap. Join our mailing list for updates and feature previews.