Proven Gains in Revenue, Time, and Care: Forrester’s TEI Study on Experity

Urgent care leaders are facing a growing mandate — deliver efficient, patient-centered care while supporting rapid business growth. To better understand how operators are navigating this, Experity commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study in February 2025. The results offer an independent, data-backed look at the financial and operational value urgent care clinics unlock with Experity.

“Our business is built on innovation, optimization, and growth. And that’s what Experity brings to the table.” — CEO, Urgent Care

What Forrester Found: Rapid Payback

Forrester constructed a composite organization based on interviews with urgent care leaders using Experity. Over a three-year period, this organization realized:
• 288% return on investment (ROI)
• $962K net present value (NPV)
• Payback period of less than 6 months

“Experity allows us to increase our patient volumes and duplicate that success across all of our locations.” — CEO, Urgent Care

The Daily Impact of Experity: More Patients, Less Work

The study found that Experity helps clinics increase revenue and reduce inefficiencies across the board.

A 15% increase in patient volume led to $626.9K in new revenue — giving clinics a path to grow visits without adding shifts or burning out staff. This growth was made possible by Experity’s urgent care-specific templates, differential diagnosis tools, and streamlined charting, which together boosted provider throughput and allowed clinics to see more patients within the same operating hours.

A 10% increase in revenue per encounter — driven by more accurate coding and documentation — added $436.9K in revenue, helping clinics capture income they were previously missing without increasing patient volume. Experity’s intelligent coding engine automates documentation and reduces underbilling, making it easier for providers to consistently document and code every visit with precision.

A 25% reduction in bad debt saved clinics $60.2K — thanks to integrated features like real-time insurance eligibility, card-on-file, and automated payment reminders that make it easier for patients to pay and harder for revenue to slip through the cracks.

“With Experity, most of our providers can see over 60 patients in a day and not have to do charts after hours. That’s huge — it’s a paradigm shift.”— CEO, Urgent Care

Efficiency Gains for Staff and Providers

Time savings came from both the front and back of house — with front desk staff reclaiming 1.5 hours per day through centralized workflows, eRegistration, and automated insurance verification, and providers eliminating 1 hour of after-hours work daily thanks to charting tools built specifically for the pace and needs of urgent care. These efficiencies translated to significant cost savings:

• $93.1K saved from improved provider efficiency
• $41.9K saved from streamlined front desk workflows

“Experity has eliminated much of the front desk’s workload.”— COO, Urgent Care

More Than Just Numbers: Unquantified Benefits That Matter

The study also identified several unquantified but high-value benefits:
• Improved patient experience through online registration, dynamic queuing, and SMS updates
• Enhanced employee satisfaction due to simplified, tailored workflows
• Scalability and flexibility, allowing clinics to add services like RCM, teleradiology, or consulting as they grow

“Experity is the only solution that could have allowed me to ramp as quickly as I did as an urgent care.” — Medical Director, Urgent Care

Final Takeaway

Forrester’s TEI study confirms what leading urgent care clinics already know: operational efficiency isn’t a backend concern — it’s a frontline growth strategy.
With purpose-built tools, integrated services, and scalable support, Experity enables clinics to streamline operations, increase revenue, and deliver better care — without adding staff or hours.

Curious what this could mean for your clinic?
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