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At a time when technology is embedded in our daily lives, it may be surprising that some doctors still use paper health records. Meaningful Use incentivized many to transition from paper records to EMRs (Electronic Medical Records) and EHRs (Electronic Health Records.) But according to the most recent available data from the CDC/National Center for Health Statistics, over 14 percent of office-based physicians are still using paper.

These holdouts give various reasons for not using electronic systems for health and medical records. From cost, to implementation, to learning curves. However, without this transition, complete interoperability is not possible.

Read how an urgent care center switched from paper records to an EMR >>

In healthcare, interoperability gives providers access to all data for their patients. Most importantly, the data, security, and accuracy of interoperability improves patient outcomes.

Although the terms EMR and EHR are often used interchangeably, there are technically significant differences. Let’s take a look at the similarities, the differences, and how they work together to improve healthcare delivery and outcomes.

What is an EMR (Electronic Medical Record)?

An EMR is essentially a digital version of a single patient’s medical chart. Medical EMR systems are primarily used by providers for diagnosis and treatment. They include:

  • Medical history
  • Immunization dates
  • List of allergies
  • Visit record
  • Diagnosis
  • Treatment plan

Specific medical information is at the heart of an EMR. An effective EMR streamlines the charting process by learning provider preferences over time and making smart suggestions about diagnosis and treatment based on historical data. The EMR stores patient data over time, allowing providers quick access to important information that may affect treatment. It also serves as a legal record of an office visit.

An EMR effectively eliminates paper charts. Although EMR use is generally restricted to intra-office communication, it can be shared with other clinics, labs, or service providers.

Learn 10 ways to improve staff transition to a new EMR >>

What is an EHR (Electronic Health Record)?

If an EMR is a snapshot of a patient’s medical history, the Electronic Health Record system is the whole movie.

EHRs are reliant on EMRs and are essentially built over time, pulling in all the data about a patient’s medical history, including:

  • Past medical history
  • Demographic information
  • Immunization dates
  • Blood type
  • List of allergies
  • Lab results
  • Radiology images
  • Progress notes
  • Encounter notes
  • Physician recommendations
  • Diagnoses
  • Medication history
  • Past procedures
  • Data imported from personal wellness devices


This feature film of a patient’s medical record is fluid, repeatedly updated with each healthcare touchpoint. With the constant changes and the inclusion of more and more records, the benefits of EHRs will increase for both patients and practitioners.

Benefits of electronic health records for providers

Shareability is the greatest strength and benefit of electronic health records. On-demand access to patients’ EHRs helps inform decisions and coordinate care — benefitting both providers and their patients.

Instant access for providers

A patient’s EHR provides critical data across all providers simultaneously, giving them on-demand access to this data via a computer, tablet, or phone from anywhere in the world. Not only is this information instantly available, but it contains the most current individual healthcare records.

Simultaneous availability

More often than not, a patient is under the care of multiple authorized providers, all who track their history and other relevant patient health information. In situations where doctors from different clinics or even geographic locations are collaborating on a patient’s care, sharing information can be critical to determining the optimal treatment course for the best possible outcome.

Better results management

When providers can receive lab results and x-rays electronically and store them electronically, patient data is much easier to manage and retrieve, enabling better patient care.

Increased accuracy

EMRs can increase the accuracy of patient data. Paper records can be easily lost or misplaced, and when information is copied from one form to another by staff, it’s easy to make mistakes or leave forms incomplete. Because EMRs are automated, many routine tasks associated with charting, ordering tests, and billing access existing data, reducing the need for duplicate entry and eliminating inconsistencies.

Quick, secure data transfer

EHR systems make it possible for healthcare providers and practitioners to transfer data quickly and securely. Data can be shared not only among various doctors or clinics but between departments — especially important in medical situations where time is critical.

Improved communication and efficiency

Clinic staff can be more productive when providers and other service providers communicate seamlessly through technology. When appointments are scheduled, orders are sent, and insurance claims submitted, more data is added to the record making patient data quick and easy to access when doctors, nurses, and other care providers need it to make critical decisions. Patients and doctors can access accurate records to have conversations about medical history and prior procedures without relying on memories or contacting other care providers.

Better patient care

In the end, providing the best care for patients is the highest priority. Through the use of EHRs, doctors and other healthcare service providers are better informed with full access to a patient’s comprehensive medical records. With up-to-date patient data about previous medical conditions and injuries, lab and test results, and ongoing health issues, doctors are better equipped to provide accurate diagnoses, recommend effective treatment, and follow-up as needed.

Reputation protection

People expect instant access to their information. They also trust their healthcare providers — people with the most advanced degree possible — to treat them with the most modern techniques and knowledge available. If their clinic is still using paper records, patients may wonder what else is outdated?

eBook download: How to Adapt to Meet Patient Demands in a New Era of Urgent Care >>

Benefits of electronic health records for patients

Patients are the biggest winners when it comes to electronic medical records.

A patient’s EHR is a comprehensive record of their medical care. When doctors have access to this cache of information, it empowers their choices about how best to treat short-term illness, chronic disease and everything in between — resulting in a better outcome. Of all the ways EHRs benefit patients, this is number one. But it isn’t the only reason EHRs make sense.

Because patients have full access to their records, they too can access the information they need to make better healthcare choices. There’s no need to worry about changing providers, visiting a provider while traveling, or visiting an urgent care when a primary care provider is unavailable. Transferring and accessing electronic records is quick and secure.

Communication is easier when both patient and providers have full access to all the information. The availability of timelines, treatment details, the effectiveness of specific medications, and a broad overview of mental, physical, and emotional health helps to effectively guide the healthcare journey.

In situations where quick decisions are a matter of life and death, access to a patient’s EMR gives doctors the data they need to make the right choices quickly and with confidence.

How EMRs/EHRs affect the future of healthcare

Technology is no longer something separate from our everyday lives, but instead, something that is as ubiquitous as the air we breathe. There is perhaps no better use of technology than improving the way we deliver medical care. If we are to see the transformations that are possible across every sector of the healthcare industry, we must face a few challenges and find solutions.

Interoperability is one of the biggest bridges yet to cross. From doctor to patient and lab to hospital, technology must improve the way our devices and systems communicate. EHRs must be designed to work together for the good of the community. Interoperability standards and the implementation of best practices and standards will continue to guide healthcare and medical technology toward this overarching goal.

The fine line between EMRs and EHRs is ambiguous — many EMRs record some of the same information as EHRs. Others are specifically an electronic chart. Advancing technology and increased participation by patients and providers will continue to change the way healthcare is delivered and foster even more innovation.

As medical records become increasingly digitized, the development of a comprehensive, secure health information exchange (HIE) will provide the healthcare community data needed to identify trends, trace the efficacy of new treatments and medications, share successes, collaborate, and improve healthcare for all.

Want to learn more about how an EMR will transform your urgent care?

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