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EXPERITY VIRTUAL USER EXPERIENCE

Frequently Asked Questions

After I register, how do I complete my registration and maximize my experience?

Once registered, you will receive an email with confirmation and additional next steps. We’ve included additional links for you to follow to complete your registration process, event details and even a few quick tips on how to ensure you are all set leading up to conference day.

Experity Virtual User Experience - Registration Confirmation Screenshot

How do I sign up for sessions?

When viewing the Agenda, simply click the star next to each session you would like to attend. You can also click inside of each session for a session description, speaker details, and to add the session to your calendar. To view sessions you starred, click “My Interests” at the top of the agenda page.

Experity Virtual User Experience - Session Signup Screenshot

We recommend adding sessions to your calendar for the most seamless experience.

Please note: you must be logged in to sign up for sessions. The easiest way to login is to click the agenda link provided in the confirmation email. It contains a magic link unique to you that automatically logs you in on the agenda page.

If you can’t find your confirmation email, follow these steps to get a new magic link:

  • Click the star on a session
  • Click login
  • Enter the email you used for event registration
  • After submitting, you will be sent a confirmation email with a new magic link
  • You are now logged in
Experity Virtual User Experience - Session Sign In Screenshot

How do I attend sessions?

To join a session, a Broadcast button will appear under the session title a few minutes before the scheduled start time. You may be prompted to login in order to join. If this occurs, the following steps will get you logged in and setup to view:

  • Click Login from the session page
  • Enter the email you used for event registration
  • After submitting, you will be sent a confirmation email with a new magic link
  • Join the session
Experity Virtual User Experience - Join Broadcast Screenshot

Having additional browser or cookie issues?

For best performance, we recommend using Chrome for all sessions. Additionally, we recommend enabling cookies and disabling all pop-up blockers or ad blockers as they could cause additional issues for you navigating or attending sessions and their broadcasts.

Additional browsers supported:

  • Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported
  • MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
  • iPhone 5S or later, running iOS 11 and up
  • Android 4.0 or later, running Chrome

I’m still having trouble, who can I contact for help?

Contact us at events@experityhealth.com and a member from our team will reach out to you. Need help faster? Drop your question in the chatbox in the lower right hand corner of the screen.