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Becoming Their Clinic: Making Patient Experience Your Growth Engine

This free 45-minute webinar will show you new ways to gain and grow the kind of patient engagement that keeps them coming back. By transforming disconnected interactions into seamless, personalized journeys, you’ll eliminate friction and expand your patient base.
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Becoming Their Clinic: Making Patient Experience Your Growth Engine
Ladera Urgent Care, Integrative Urgent Care

Ladera Urgent Care, Integrative Urgent Care

casestudies Case Studies
How to Drive Patient Satisfaction With Shorter Urgent Care Visits

How to Drive Patient Satisfaction With Shorter Urgent Care Visits

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Should Nurse Practitioners Be Allowed to Read X-Rays? Pros, Cons, and the Path Forward

Should Nurse Practitioners Be Allowed to Read X-Rays? Pros, Cons, and the Path Forward

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Filter Resources

UHC Policy Updates for 2026 

UHC Policy Updates for 2026 

The following coding policies have been revised.  Policy Title: Professional/Technical Component Policy, Professional  Effective Date: April 1, 2026   Summary of Changes: Effective for...
articles Blog
BCBS Downcoding Explanation 

BCBS Downcoding Explanation 

Similar to Cigna claims, several individual BCBS licensees (e.g., Illinois, Texas, Massachusetts) have acknowledged that they will change (recoded/downcode) a claim to a lower‐payment code in certain...
articles Blog
Dec Industry Note: Tennessee Medicare/Medicaid Cross Over Claims 

Dec Industry Note: Tennessee Medicare/Medicaid Cross Over Claims 

Effective 9/1/25, The Division of TennCare will no longer process paper crossover claims. Any paper claims received will be returned...
articles Blog
MDwise Update for Indiana 

MDwise Update for Indiana 

Starting January 1, 2026, MDwise will no longer participate as a managed care entity for Indiana’s Medicaid.  This includes Healthy...
articles Blog
2026 CPT Code Changes for Urgent Care 

2026 CPT Code Changes for Urgent Care 

Effective 1/1/2026, the AMA has approved CPT code 87812 to recognize ‘direct optical observation’ results for lab tests testing COVID-19...
articles Blog
Dec Industry Notes: Medicare Open Claim Issues – Part B 

Dec Industry Notes: Medicare Open Claim Issues – Part B 

Open claim issues - Part B  The claims issues log below includes the status of claims processing issues that have...
articles Blog
Telehealth Update for Medicare Jurisdiction JH and JL 

Telehealth Update for Medicare Jurisdiction JH and JL 

Telehealth services are defined as services a physician or practitioner provides via two-way, interactive technology (or telehealth). Telehealth substitutes for...
articles Blog
Update on Processing of Medicare Claims Impacted During the Government Shutdown 

Update on Processing of Medicare Claims Impacted During the Government Shutdown 

Multiple expiring Medicare statutory payment provisions lapsed on October 1, 2025, due to the absence of Congressional action. With the...
articles Blog
Medicare Part B Claim Issues Impacting JK and J6 Providers 

Medicare Part B Claim Issues Impacting JK and J6 Providers 

Denied Laboratory Services and Clinical Laboratory Improvement Amendments (CLIA)   NGS Medicare has been receiving calls from providers regarding denials for...
articles Blog
Nov Industry Notes: Open Claims Issue for Medicare Part B 

Nov Industry Notes: Open Claims Issue for Medicare Part B 

The claims issues log below includes the status of claims processing issues that have been identified. We are actively working...
articles Blog
Pennsylvania Department of Human Services Prior Authorization 

Pennsylvania Department of Human Services Prior Authorization 

PURPOSE:   The purpose of this bulletin is to issue updated handbook pages that include the requirements for prior authorization and...
articles Blog
Nov Industry Notes: Elevance to Penalize Facilities For Out-of-network Providers 

Nov Industry Notes: Elevance to Penalize Facilities For Out-of-network Providers 

Elevance Health (Anthem) will begin penalizing healthcare facilities in 11 states starting Jan. 1, 2026, for using out-of-network providers for...
articles Blog
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