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Introduction

Starting an urgent care is no easy feat for operators. From selecting the right location to implementing the right technology, getting an urgent care up and running is nothing short of an undertaking. Building your urgent care workflows, staffing the right people to deliver quality care, and recognizing the common mistakes to avoid are all part of getting a new clinic off the ground—and that’s just the beginning.

After the initial groundwork comes the opportunity to fine-tune your operations, marketing strategy, and relationships with your patients and staff. At Experity, we believe that making continuous improvements in your clinic can pay enormous dividends when it comes to delivering a memorable patient experience.

In this eBook, you’ll find tried-and-true marketing ideas that drive brand awareness and attract new patients, best practices to consider when designing a patient-friendly clinic, tips for training your urgent care staff, and more!