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Get measurable results with software and services that take the complexity out of healthcare from online appointment and registration to billing and reputation management.
Do you have a love-hate relationship with the holidays? If your answer is yes, you’re not alone. For on-demand healthcare providers, getting through the holidays with grace, efficiency, good health, and cheer, can be a struggle. Here's how you can do it with a smile.
Full and accurate reimbursement essential to the health of your urgent care. Like a health problem that goes untreated, financial issues when ignored can turn into an emergency. Stay on top of your financial health by paying attention to these five super-important KPIs.
When you're starting a new on-demand clinic, choose staff to fill in the gaps between your strengths, who share your vision, and compliment your management style. Our startup expert and consultant Patrice Pash shares her hiring advice and secrets to smart hiring.
One of the biggest secrets to urgent care success is knowing how your clinic and your providers are perceived. Your NPS score is one key to help you make continuous improvements and boost patient satisfaction—then share it everywhere.
In the urgent care industry, financial success is tied to accurate medical coding and claim processing. Make sure your staff has what it takes to make sure the process is seamless and efficient. and always make sure you’re not leaving any revenue on the table.
For expert advice on launching an urgent care center, people turn to Patrice Pash, Director of Consulting Services at DocuTAP. The following are her answers to five questions about the relationship between clinics, healthcare technology, and patient engagement.
When it comes to urgent care, patients expect clinics to be open whenever they have a need for care—regardless of the hour. How do you find the right balance? Don't randomly choose what hours to open and close your doors, weigh convenience against costs.
If you think urgent care may be the right business opportunity for you, a solid business plan is critical. Learn 6 reasons why your urgent care startup needs a solid business plan.
In the world of healthcare where waiting is generally expected, giving patients more ways to control their wait time can be an effective way to attract new customers—and keep them. Check out the psychology behind wait time management.
Due to requirements of the Medicare Access and CHIP Reauthorization Act of 2015, new Medicare cards will be mailed to the nearly 58 million beneficiaries starting in April of 2018. Be sure your urgent care clinic is prepared.
A frequently asked question in the urgent care industry is whether or not a practice can bill and receive payment as an in-network provider for a clinician (physician or mid-level) who is new to the practice—and not credentialed or contracted with the health plans that the clinic participates in.
Even with smart hiring practices, good training, and consistent healthy communication, some employees don’t work out. But before you let someone go, there are a lot of things to consider. Start with these five questions from Patrice Pash, our in-house urgent care expert.