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Get measurable results with software and services that take the complexity out of healthcare from online appointment and registration to billing and reputation management.
With consumers tapping into tech to get information before making decisions, an online presence isn’t enough. Online appointment booking improves patient satisfaction and user experience. Read more to learn more about your choices.
Some people call it the most wasted real estate in urgent care. It’s your waiting room. While not every clinic can get rid of the waiting room altogether, there are nine smart steps everyone can take to phase out this inefficient space and make the wait less painful for patients.
Patients don’t want online appointments—they want flexibility, control of their healthcare, and care on-demand. In fact, in the urgent care space, many patients don’t actually want to set an appointment at all. Patients love the convenience of dropping in without a reservation and getting in and out quickly.
The patient registration process is a prime opportunity for your urgent care center to create positive patient experiences. In fact, it’s critical to get this portion of the patient encounter...
Pentucket Medical, a busy provider of urgent care services, implemented Clockwise.MD in 2013 to help address a few key patient satisfaction issues — namely, their wait times.
Urgent care providers should be wary of new patient check-in systems that purport to cut down their wait times, keep their waiting rooms full and improve their online reviews. They...
Practice Velocity’s eRegistration feature fast-tracks your patient flow by getting your patients out of the waiting room faster. Patients quickly register themselves on a tablet right as they walk into...
If your patients wanted to wait on a doctor appointment, they probably wouldn’t be at your urgent care. Wait time matters. In this DocuTAP DataBrief, we look at wait times, patient satisfaction and how you can make your patients happy (and loyal).
In the world of healthcare where waiting is generally expected, giving patients more ways to control their wait time can be an effective way to attract new customers—and keep them. Check out the psychology behind wait time management.
Relationship marketing is all about making patients feel good about their healthcare choice and giving them a reason to choose your urgent care again. They picked you, and providing a good experience means there may be a second appointment. And hopefully, a long-term relationship.
In order for your urgent care center to be successful in the long-run, you must provide an experience that patients will tell others about and seek to return for themselves. ...
This time of year there’s nothing quite like having a houseful of passionate football fans. Especially when there’s less than a minute left to go in the game, the score is 28-24, and your team is poised to score. That is when the real fun begins—until the quarterback throws a game-ending interception. The great plays, the scoring drives, and even the carefully crafted snacks have all become a distant memory. Let the dissection begin.