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Get measurable results with software and services that take the complexity out of healthcare from online appointment and registration to billing and reputation management.
Articles
Online Scheduling Software for Urgent Care: Which is Right for You?
With consumers tapping into tech to get information before making decisions, an online presence isn’t enough. Online appointment booking improves patient satisfaction and user experience. Read more to learn more about your choices.
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Nine Steps to Getting Rid of the Urgent Care Waiting Room
Some people call it the most wasted real estate in urgent care. It’s your waiting room. While not every clinic can get rid of the waiting room altogether, there are nine smart steps everyone can take to phase out this inefficient space and make the wait less painful for patients.
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Four Reasons Urgent Care Patients Don’t Want an Online Appointment
Patients don’t want online appointments—they want flexibility, control of their healthcare, and care on-demand. In fact, in the urgent care space, many patients don’t actually want to set an appointment at all. Patients love the convenience of dropping in without a reservation and getting in and out quickly.
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Advances in Urgent Care Tech Make it Easier to Automate Patient Registration
The patient registration process is a prime opportunity for your urgent care center to create positive patient experiences. In fact, it’s critical to get this portion of the patient encounter...
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Pentucket Medical: A Case Study
Pentucket Medical, a busy provider of urgent care services, implemented Clockwise.MD in 2013 to help address a few key patient satisfaction issues — namely, their wait times.
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Urgent Cares Beware of Trojan Horse Patient Check-in Systems
Urgent care providers should be wary of new patient check-in systems that purport to cut down their wait times, keep their waiting rooms full and improve their online reviews. They...
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Practice Velocity’s eRegistration Fast-tracks Patient Flow
Practice Velocity’s eRegistration feature fast-tracks your patient flow by getting your patients out of the waiting room faster. Patients quickly register themselves on a tablet right as they walk into...
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Sneak Peek – Issue 03: What’s the Average Wait Time for Urgent Care?
If your patients wanted to wait on a doctor appointment, they probably wouldn’t be at your urgent care. Wait time matters. In this DocuTAP DataBrief, we look at wait times, patient satisfaction and how you can make your patients happy (and loyal).
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The Psychology of Waiting and How It Affects Urgent Care Patients
In the world of healthcare where waiting is generally expected, giving patients more ways to control their wait time can be an effective way to attract new customers—and keep them. Check out the psychology behind wait time management.
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To Keep your Urgent Care Patients, Keep Them Happy with Patient Engagement
Relationship marketing is all about making patients feel good about their healthcare choice and giving them a reason to choose your urgent care again. They picked you, and providing a good experience means there may be a second appointment. And hopefully, a long-term relationship.
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Patient Experience Measures for Urgent Care
In order for your urgent care center to be successful in the long-run, you must provide an experience that patients will tell others about and seek to return for themselves. ...
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An Urgent Care Armchair Quarterback
This time of year there’s nothing quite like having a houseful of passionate football fans. Especially when there’s less than a minute left to go in the game, the score is 28-24, and your team is poised to score. That is when the real fun begins—until the quarterback throws a game-ending interception. The great plays, the scoring drives, and even the carefully crafted snacks have all become a distant memory. Let the dissection begin.
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