Webinar details

On-Demand Webinar


Key Performance Indicators (KPIs) give you a snapshot of your urgent care’s overall financial health. After a year of unexpected business challenges and successes, it’s time to revisit the metrics you should be tracking to help you make data-driven decisions. Join us for this webinar as we discuss what to measure, how to measure it, and how to improve your clinic’s financial health.

During this session, Alan Ayers and Tim Dybvig, executives at Experity, will cover:

  • Visits Per Clinic Per Day and how to benchmark after a year of record-breaking visit volumes.
  • Average Revenue Per Visit and how COVID testing and vaccine visits affect this metric.
  • E/M Code Distribution and how to optimize in 2021 due to the new CMS guidelines.
  • Percent of Patients In/Out in <45 Minutes and how technology like a virtual line, contactless registration, and connected clinic solutions affect throughput averages and NPS scores.
  • Plus! Hear about other metrics that matter and ideas for how to boost team culture by getting your team involved in the goal setting and strategy.

Don’t miss this conversation that will give you actionable insights for measuring success at your clinic!

About the Hosts

Tim Dybvig

Tim Dybvig has almost two decades of experience building successful products, teams and companies. Most recently he was the co-founder and CEO of Calibrater Health, an AI-powered platform for patient surveys and feedback management, where he spent the last six years focused on understanding the link between patient feedback and business growth in the urgent care space. At the time of acquisition Calibrater proudly served over 1500 locations across the US.

Alan Ayers

Alan Ayers served as CEO of Velocity Urgent Care, a venture of Sentara Healthcare, which is the fastest growing urgent care provider based in Virginia. Ayers has over 14 years’ experience in strategic planning, business development, clinical operations, sales/marketing, and customer service for urgent care, occupational medicine, and primary care facilities of all sizes.