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Listen to testimonial from BestMed Urgent Care in Lumberton, TX. Just one year into opening a new urgent care center under the tutelage of Experity Consulting, BestMed has seen over 9000 patients! They have also surpassed over 40 patients per day. Congratulations!
I’ve been a Practicing Emergency Medicine Physician for the past thirteen years. I chose to go into urgent care because I wanted to have a place close by for me, something I could do that wasn’t working in the hospital, and really just a change of pace.
He approached me with wanting to start an urgent care. There’s a lot of need in the community – a lot of rural area.
I did a Google search, contacted Urgent Care Consultants, spoke to someone that very same day, immediately loved what I was hearing, got involved from the get-go, and with them, six months later was able to produce a new urgent care clinic.
Well, our first trip to Illinois to meet with Dr. Stern, Dr. Jeff Thompson and myself had a couple of places that we thought would be great locations just based on our personal research and traffic because we live in the area. And so, when we went to propose these two locations, Dr. Stern, he looked us in the eye and made us tell him why we thought this location would be a great location. And so, we thought that we told him why we had a great location – our initial location. And then he spent the next ten minutes telling us how our thinking was not based on an urgent care flow of traffic – based on hospital.
I would probably be in a different location if I had not listened to their advice early on. And that location area now has four urgent cares within a mile and a half area. So, I’m glad to be a little bit away, and I think their help led us to success.
This physical plant was an old Aaron’s facility – Aaron’s rental facility – and it had been vacant for about seven years. It was an eyesore for the community. We did some work on the outside. Urgent Care Consultants helped us with some of the design – what attracts a person’s eyes as you drive by, advertising, all of it. They’ve been instrumental in every step of the stage of creating our clinic.
When we set things up, they’re very good at helping you develop things from the get-go. It’s not a matter of just, “All right, we’ll help you build it up. Here are your manuals. Good luck.” It’s looking into the area, evaluation for the market that’s there, helping you develop a marketing plan, helping you develop your budgets for the short-term and long-term.
Urgent Care Consultants actually gave us guidelines as to what – based on our demographic population and the hours of operation for local hospitals, other clinics in the area, even doctor’s offices – they helped us tailor our hours of operation to maximize patient throughput.
We came in estimating that we’d start with 10-15 patients and over the course of nine months, get ourselves to a point where we were seeing 30 patients a day. Within the first month we were seeing 30 patients a day.
We have a lot of outlying areas that don’t have adequate access to healthcare, and BestMed Urgent Care – based on the tutelage of Urgent Care Consultants and getting this location – we’re able to draw patients and provide quality care for those who otherwise would have to drive even further. We would not be as successful in our first location choice. This was our second, and it has done very well for us and we’re very pleased. I don’t even dare to fathom the complexity that the physical plant of our urgent care today would be had it not been for the guidance of Urgent Care Consultants.
The most valuable part of the relationship with Urgent Care Consultants is two-fold: one is their past history. They’ve done this with a lot of different people who were in the same position that I was who were interested but didn’t know where to start at first. They have that long track record. But two, there’s a personal touch. Dealing with Heather and Bonnie has been a tremendous, wonderful experience.
We just recently had a Southwest conference, and I was able to walk into a corner and Bonnie and Heather and the other team sees me and they recognize me personally. It’s not just that they’re wanting me to buy in to a system and then they’re off to the next sale; they actually take ownership in our success. And I believe that that relationship is tantamount to why we are a success today.
You’re working in the hospitals?
Yes. Yes, I’m still a full-time Emergency Medicine Physician. I work at three different hospitals. I think working in an urgent care and owning an urgent care is very conducive to an Emergency Medicine Physician’s lifestyle. I think partnering with the right mid-levels is important, but more importantly partnering with the right company that’s going to help you every step of the way so that you can still do what you do, which is practice emergency medicine. I’m looking forward to when I wind down from emergency medicine and transitioning into full-time work at the urgent care. Hopefully by then we’ll have two or three locations, so I’ll get to work at different places.
I have no doubt that Urgent Care Consultants will be instrumental in us selecting a site that’s appropriate, that would be best for the community and for BestMed Urgent Care. They’ve always been there for us days, nights, and weekends, and I expect that that relationship will continue to grow and improve throughout the next decade.
As your urgent care startup partner, we shorten the learning curve by sharing decades worth of lessons, experience, and connections. We’ll help you build a strong foundation from day one.