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In her latest article in Physicians Practice Magazine, Judy Capko brings a refreshing sanity to the issue of how medical practices can respond to walk-in clinics. Although her focus is retail clinics, most of what she says would apply equally well to urgent care centers.
She seems to be aware that the disdain that many physicians look on urgent care causes them to ignore them and miss out on the synergies. She recommends that medical practices take several steps to explore these synergies:
In summary, she says, “It’s really all about better channels of communication and building a supportive clinical relationship that nurtures opportunities for collaborative patient care, improving patient compliance, and providing for continuity of care. Isn’t that really what we all want? In the end, it may even contribute to managing medical expenses better without compromising clinical outcomes.”
Well said, Judy.