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It’s here! We are excited to announce that we have added an amazing feature to make the life of our clients that much easier: Welcome to MedChat! MedChat is the smart, HIPAA compliant, live chat service provided by Teleradiology Specialists. This is the newest breakthrough in client communication and provides the ability to have a live chat with one of our agents to receive an immediate response. So, let go of the headache of phone tag with MedChat!
Like Teleradiology Specialists, MedChat doesn’t consider security just another feature, it is the foundation of what they do, which is why we thought they were a perfect fit for our company! MedChat is built to handle all the confidentiality, security and time-sensitive health concerns unique to our clients. You can rest easy knowing that all PHI is secure, all data is encrypted and that MedChat undergoes regular testing from some of the top security experts in the world.
Using MedChat is a breeze! Simply select a topic that we have added for the convenience of our clients, such as “request a reread,” “can’t send studies,” “check on status” and more. If none of the set topics relate to what you are reaching out for, you can select the “request more information” topic and create your own custom message or question. You will receive a rapid response from our Solutions Center staff guiding you in the right direction and fulfilling your request right on the spot! Better care starts with better communication, and at Teleradiology Specialists, we’ve got you covered!
MedChat is a trusted communication among leaders as such Warby Parker and State Government agencies, so you can rest knowing the patient information will be handled with care. To learn more about the security of MedChat, visit the security whitepaper page on their website.