September 17, 2020 at 1:00 pm CST

Navigating your NPS: How to stop bad reviews from destroying your business

Back

Webinar details

Recorded | Thursday, September 17 at 1:00pm CT

Patient satisfaction data helps healthcare businesses transform. Patient feedback via post-visit texting and short surveys can help you gain loyalty, build new business, and improve clinic culture.

Through the acquisition of Calibrater Health, Experity is excited to add robust, AI-powered patient engagement tools to its suite of solutions — and elevate the conversation about the importance of NPS and reputation management for urgent care clinics.

Join us for a rapid-fire Q&A hour with Tim Dybvig, SVP of Experity Engagement and founder of Calibrater, and Dr. David Stern, Experity CEO, as they discuss:

  • Why knowing the difference between patient satisfaction and NPS is critical to the growth of your business
  • What reputation management means and ways to turn naysayers into raving fans
  • Best practices to grow your business and strengthen your internal clinical team

 

About the Hosts

David Stern

Dr. David Stern has served as Experity’s CEO since the company was formed in 2019. Stern founded Practice Velocity in 2002 with the goal of providing urgent care-focused technology solutions to the fledgling industry. He was also a partner at Physicians Immediate Care, operating 20 urgent care centers in the Midwest. David knows firsthand the challenges that clinics face as they attempt to deliver the best patient experience, stay relevant, and be profitable.

Tim Dybvig

Tim Dybvig has almost two decades of experience building successful products, teams and companies. Most recently he was the co-founder and CEO of Calibrater Health, an AI-powered platform for patient surveys and feedback management, where he spent the last six years focused on understanding the link between patient feedback and business growth in the urgent care space. At the time of acquisition Calibrater proudly served over 1500 locations across the US.

Callan Young

As the newest leader on the Experity team, Callan Young, SVP of Marketing, refuses to be a follower, which has driven her success as a strategic marketing leader. She brings 12+ years of experience in the B2B hypergrowth software space helping companies align their go to market plans with their customers’ needs. Callan works hard to make herself, those she works with, and her customers better marketers and leaders.